Visitor
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1 Message
dvr schedule
I realize that the DVR schedule cannot differentiate between repeats and new episodes of my scheduled shows. I go through the list and cancel the repeat episodes. However, the next day, those same shows are once again on my DVR schedule! Please advise.
XfinityArmand
Official Employee
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2.4K Messages
2 years ago
Hi there @user_511db3! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum to voice your service concerns. We are so glad to hear from you and are more than happy to address your DVR issue. No worries! You have reached out to the right team, and we are going to get you squared away. So that we can get a look at what is going on for you, please feel free to shoot us a private message with your full name and service address. That way we can access your account and get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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