JakeWI's profile

Visitor

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1 Message

Fri, Feb 25, 2022 7:45 PM

Closed

dvr schedule of new recordings disappeared

When we got up this morning, our future schedule for  DVR recordings were deleted...says nothing is scheduled for 14 days. We had a lot of recordings scheduled. We did a system restart and this did not solve the problem.   Please help. Thank you.

XfinityKorie

Official Employee

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962 Messages

9 months ago

Hey there, @JakeWI. I am sorry to hear you are having issues with the future recordings. If the system reset did not help, there may not be anything we can do. For testing purposes, if you reset the scheduled recordings, does it appear scheduled? 

Visitor

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1 Message

9 months ago

I have the same issue.  This is not an acceptable answer.  With 48 views I’m guessing that this is not limited to the two of us.  I hope Xfinity is working on this!!!

SwoozieB

Contributor

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29 Messages

9 months ago

Same issue here! I checked my schedule for tonight - says nothing is scheduled for 14 days. I have a lot of recordings scheduled.

Visitor

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2 Messages

9 months ago

I have the same issue. I have shows scheduled to be recorded and it says nothing for 14 days.

Visitor

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5 Messages

9 months ago

Same problem. All of my scheduled recordings disappeared sometime yesterday morning. Scheduled a program yesterday morning, and when I realized, it hadn't begun recording  I checked the scheduled recordings and everything was gone. Reset did nothing. 

Visitor

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2 Messages

8 months ago

Please resolve! I have the same problem. I had a list of regularly scheduled recordings that have disappeared from my upcoming list. States “nothing is scheduled for 14 days”. My recordings are not available in my current list to view. It doesn’t appear that any of my shows are being recoded. When I view the stream app, it shows the recordings are scheduled. Where are my recordings and why can’t I access them?

Visitor

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2 Messages

8 months ago

My recordings have all disappeared from my upcoming recordings list. It states that there is nothing scheduled for the next 14 days. I have daily recordings scheduled which are now missing. I have done a box restart and a system refresh with no change. I also unplugged the receiver for 2 minutes before plugging back in and there was still no change. I have plenty of space left. I am viewing recordings for “all devices” and still it is showing “0” recordings scheduled. The stream app is showing the shows are set to record. Where are all of my scheduled recordings and newly recorded shows? Please help me resolve this issue. 

Official Employee

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449 Messages

Hello, @user_9a0a16. Thanks for reaching out on our community forums page to let us know about your DVR recording issues. I am so sorry to hear the recent recordings are all missing. I understand your frustration. Especially when you have storage space still available. And I appreciate all of your troubleshooting attempts so far. Let's take a deeper look, and get to the bottom of this. Could you please send our team a private message with your full name and full address? Our team can most definitely take a further look.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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3 Messages

8 months ago

I was just now able to get my scheduled recordings back by going into Settings, Device Settings, and selecting "Sync DVR"!!

Visitor

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1 Message

@bpatek​ Amazing that it takes someone who does not work for Xfinity to find a solution! Just worked for me also. Thanks.

Visitor

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1 Message

2nd that.  Totally unacceptable that Xfinity support is telling people there may be nothing that can be done, and yet there’s a simple fix another customer had to tell us about.  We pay a lot every month for this service, I expect better.

Visitor

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1 Message

@bpatek​ 

thank you! Solved it for me as well. 

ki1o

Contributor

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74 Messages

@bpatek Thank you for your post. Had the same issue today. System restart and refresh did nothing. Your solution of "Sync DVR" worked.

I am not shocked that Xfinity Support didn't know how to find a solution to this problem, 

New Poster

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2 Messages

@bpatek​ Thank you! I think Xfinity should credit your bill every time your post helps one of their customers solve this problem😄

Visitor

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1 Message

6 months ago

Is there any other answer for this issue. I am experiencing the same issue. 

Official Employee

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782 Messages

Hi there @user_023f29, Thank you so much for reaching out to us here via Forums. I am sorry you are experiencing issues with your recordings. I see another user was able to get recording back by going into Settings, Device Settings, and selecting Sync DVR. Have you tried this by chance? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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3 Messages

I don't see the device setting in my Xfinity Stream Beta app, where should I be looking? 

Thanks

XfinityJorge

Official Employee

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535 Messages

Hello @Lindaloo33 thanks for the comment and we are happy to help. What device do you currently have the Xfinity Stream Beta app on?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I have the same issue as @lindaloo33. I don't see the device setting in my Xfinity Stream Beta app, where should I be looking? 

I'm using Xfinity Stream Beta app on a (wireless) ROKU 4K device connected to HDMI port on the back of my LG flat screen TV.

Official Employee

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72 Messages

Hey there, @user_c1d506. You can access the device settings tab from the Xfinity Stream web portal. Once you are logged in you will want to select the settings wheel in the top right corner of the page and will have the Manage Devices tab in front of you as an option. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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13 Messages

3 months ago

We have lost all scheduled dvr recordings today!  This is unacceptable.  How do we get then back?

Visitor

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3 Messages

@user_91a0bd​  One way or another, get into device settings and make the change there -- Device Settings, and selecting "Sync DVR"!! I am using the XFinity console connected to our TV, but others have had to find Device Settings elsewhere if using a different XFinity source. Hope that helps, Bworld1

Rustyben

Expert

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24.5K Messages

2 months ago

The last few replies are off-topic (stream app). the original post has been resolved. closing this hijacked thread.

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