Thank you for visiting our official Xfinity Forums Community support page. It sounds like you are receiving a conflict message due to the number of set-top boxes within the home. Do you have more than 1 set-top box on your account?
While the main DVR can record up-to 6 concurrent shows, the DVR does need to share the tuners needed to record those shows with the additional set-top boxes (Xi set-top boxes) within the home. If another TV in your home is being used to watch television, that would remove a tuner eligible for recording on the main set-top box..
If you turn the other televisions on the house off, that should put the additional set-top box into standby mode and free the tuner for recording.
Could you please let us know how many set-top boxes you have within the home and a more specific error you receive? It should begin with XRE-xxxxx or RDK-xxxxx. We hope to hear from you soon.
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XfinityDemitrius
Official Employee
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1.2K Messages
6 months ago
Hey @debra323,
Thank you for visiting our official Xfinity Forums Community support page. It sounds like you are receiving a conflict message due to the number of set-top boxes within the home. Do you have more than 1 set-top box on your account?
While the main DVR can record up-to 6 concurrent shows, the DVR does need to share the tuners needed to record those shows with the additional set-top boxes (Xi set-top boxes) within the home. If another TV in your home is being used to watch television, that would remove a tuner eligible for recording on the main set-top box..
If you turn the other televisions on the house off, that should put the additional set-top box into standby mode and free the tuner for recording.
Could you please let us know how many set-top boxes you have within the home and a more specific error you receive? It should begin with XRE-xxxxx or RDK-xxxxx. We hope to hear from you soon.
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