Frequent Visitor
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31 Messages
DVR recordings just disappeared
Did anyone else's recordings just disappear?? A couple are still there. Several movies are gone and we can only see the 3 new recorded shows on the tv, no other device in this house is showing them. I have rebooted everything.
This is crazy!!
XfinityAldrik
Official Employee
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2.9K Messages
4 days ago
Thank you for reaching out to us @blueyslori58! Seeing several recordings suddenly disappear after you’ve already rebooted everything would definitely be concerning. About how old were the movies and other recordings that disappeared? Were any of them marked as “Save for One Year”?
That distinction will be helpful because DVR recordings you want to keep longer can be specifically marked with the “Save for One Year” option. We have additional information about DVR storage and managing recordings here.
Also, are the missing recordings absent from both the X1 TV box and Xfinity Stream app, or do any of them still appear on one but not the other?
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blueyslori58
Frequent Visitor
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31 Messages
2 days ago
Ok, What is going on???? Right now I am recording 3 programs but only my x1 box is showing the recordings. They are not showing up on my tablet, my phone my laptop or any of my husbands streaming devices. How can we watch recorded shows anywhere if they are ONLY viewable from our home TV box??? Unacceptable for the $$$ we are paying.
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user_ds13u1
Visitor
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1 Message
15 hours ago
My X1 box went nuts a couple of days ago also. 'Saved' -->'Recordings' brings up a note saying "Sorry, these recordings aren't available." "Please try again later or select 'All' to browse all of your recordings" which takes you back to the "Sorry" message. If I filter for News or Sports the appropriate shows appear but nothing for TV shows I have recorded.
The "Saved" --> "For You" path shows the last 12 shows recorded of all kinds. Stream App shows everything correctly (though the recent update to it really made a mess of its useability They took an OK app and turned it into a [Edited: "Language"] app and added "features" [limitations] to make it hard for users to skip through commercials in recordings).
I've done all the normal troubleshooting you can do from home (power off restart, system refresh, sync DVR, etc. Nothing changed.) Xfinity seems to have mastered the skill of preventing their customers from reaching actual human intelligence.
Looks like with both the set top box and the stream app, they released updates and software that had not been adequately tested - especially by actual users in real world situations. Another unprofessional/amateur software debacle. Change for the sake of change, not to solve problems.
(edited)
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