Visitor
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2 Messages
dvr recordings have sound glitches
My DVR recordings that are older than 3-5 weeks have suddenly developed sound glitches. Nothing wrong with the video, but sound goes silent for a few seconds on my TV. When I try to play back the same recording on my computer I get bizarre sounds like a broken record where the blank sound on the TV was. There is no problem with live TV, nor is there any problem with newly recorded shows. Also, prior to 3-5 weeks ago all my old recordings played back fine. We tried re-booting the modem with no luck. Since the live TV and recent recordings are both ok and since the playback problem exists on BOTH my TV and my computer, my guess is that some event happened on the Xfinity cloud servers to damage all those files. Any suggestions or are all my recordings now toast? Thanks!
XfinitySeth
Official Employee
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538 Messages
21 days ago
Hi user_mp36741 👋 I appreciate you taking the time to let us know what's been going on with the sound on your recordings in such great detail! I can easily see how the sound going out every few seconds would make anything unwatchable, but you're in the best place for help, and there's definitely some things we can check on from our end given the troubleshooting steps you've already taken 👍
To get started, please send me a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
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