M

Visitor

 • 

1 Message

Thu, Nov 25, 2021 8:36 PM

Closed

Dvr recordings from someone else's account

I signed up for a package that kept everything I had but reduced my bill. The next day, I'm seeing recordings that we did not schedule. In addition, my recordings are being deleted. Calling is no help. I've seen that other people had this happen. This is in the stream app as well. 

XfinityJorge

Official Employee

 • 

336 Messages

6 m ago

Hello! Thank you so much for writing our Xfinity Support Team on our Forums. We are sorry to hear about the incorrect DVR Recordings showing on your equipment and we are happy to work together to get this solved. To get started please select the "peer to peer chat" icon (upper right corner of this page), click the "new message" icon, type/select "Xfinity Support", and then type/send your name with your address.

Visitor

 • 

2 Messages

4 m ago

I'm having a similar problem and after 5 calls to customer support, it's still happening.  Did you ever get this resolved?

forum icon

New to the Community?

Start Here