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user_a0f600
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Sunday, July 5th, 2026 12:04 PM

DVR recordings corrupt AND HORRIBLE service from Xfinity

I'm having multiple issues with our DVR both while watching on the TV and using Xfinity stream on MacBook. After doing system refresh and restarting the box etc I chatted customer service online. While investigating the problem I was disconnected three times from the agent. After the third time I gave up. The service is terrible and they should be ashamed.

Some of my recordings are unwatchable. I start the recording and it immediately says I have already watched it and asks if I want to delete it. When I say no I get an error code. Often while watching a recording when I try to fast forward or do the 30 second forward it will either restart or go to some random place in the recording. When I try to stream a program the same thing happens. Even if I try to pull a slider bar to a certain place (eg the 30 minute mark) it won't let me. Instead it will to another time mark like 47 minutes. It is extremely frustrating and I am not sure what to do about it. Calling the "support" number is ineffective. They just want to troubleshoot using a bot and ask me to do the reboot/refresh which I've already done.

Perhaps someone online here can assist....

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user_n9dd0x

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6 days ago

Same issue here but it only seems it's happening with ESPN 

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XfinityBillie

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4.3K Messages

@user_n9dd0x We appreciate your time in reaching out here on our Xfinity Forums. I'm sorry to hear that you are having DVR issues specifically with ESPN. Can you tell me more about what is happening, what error codes you are getting and any troubleshooting steps you may have tried already?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 days ago

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user_a0f600

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When I go to watch some (not all) recordings it will quickly flash something about the program being unavailable to watch. Then it says "You appear to have completed watching XXX" then I get error code XRE-03091. In addition to that problem PLEASE READ WHAT I MENTIONED ALREADY.  This happens when I watch on my TV, MacBook, and Ipad.

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2 days ago

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XfinityPeterH

Official Employee

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user_a0f600 

Thank you for taking the time to share these details. I can definitely understand how frustrating it would be to experience issues with your DVR recordings and streaming, especially after already attempting troubleshooting and having your chat session disconnected multiple times.

The error code XRE-03091, along with recordings behaving unexpectedly, playback restarting, skipping to incorrect points, and seeking issues across both your TV and Xfinity Stream, suggests there may be a deeper issue that requires additional investigation beyond a system refresh or box restart.

We'd like to take a closer look at the equipment, account, and DVR services to determine what's causing these recording and playback problems. Please send us a Direct Message with your name and service address so we can review the account in more detail and work toward a resolution.

We appreciate you bringing both the service experience and technical concerns to our attention, and we'd like the opportunity to help get this addressed.

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514




 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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4 hours ago

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user_a0f600

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53 Messages

5 days ago

Mine are with misc. channels. Wonder if anyone will respond....

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