Just_Shoot_Me's profile

Regular Visitor

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4 Messages

Thu, Nov 5, 2020 4:00 PM

DVR recording longer than 1 hour won't Fast Forward

This has been going on for a few weeks.

If a recorded show is more than one hour long when I hit the Fast Forward button, whether once, twice, three time or four times nothing happens. In fact the counter go back 1, 2, 3, or 4 second each time I hit the FF button on my Remote. The only thing that does work is the Lighting Bolt, Press FF button 5 times, then it just ZIPS right thought the show/movie, and the Page Up Page Down buttons to Jump 5 minutes forward or backwards.

 

Is this my boxes (Yes it happens on both my X1 boxes. Big one in my living room and a smaller one in my bedroom) or something on the Comcast Server system?

Responses

Rustyben

Expert

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24.1K Messages

9 m ago


@Just_Shoot_Me wrote:

This has been going on for a few weeks.

If a recorded show is more than one hour long when I hit the Fast Forward button, whether once, twice, three time or four times nothing happens. In fact the counter go back 1, 2, 3, or 4 second each time I hit the FF button on my Remote. The only thing that does work is the Lighting Bolt, Press FF button 5 times, then it just ZIPS right thought the show/movie, and the Page Up Page Down buttons to Jump 5 minutes forward or backwards.

 

Is this my boxes (Yes it happens on both my X1 boxes. Big one in my living room and a smaller one in my bedroom) or something on the Comcast Server system?


when next you notice the issue, press the OK button on the remote. does it say DVR or 'cloud icon' + DVR in lower left or something else?

Rustyben

Expert

 • 

24.1K Messages

9 m ago


@Just_Shoot_Me wrote:

Thanks for the reply. @Rustyben 

 

It is a Cloud icon + DVR. I just started a moview that is 2 hours long. I switched to some other channel and let it run for about 10 minute then called up the Saved recording and started watching it. Hit the FF button and Nothing happened, No FF.


do you have an in-home DVR set top box? xg1 or xg4?

Regular Visitor

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4 Messages

9 m ago

Boxes are XG2V2-s and XiDp.

Regular Visitor

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4 Messages

9 m ago

Thanks for the reply. @Rustyben 

 

It is a Cloud icon + DVR. I just started a moview that is 2 hours long. I switched to some other channel and let it run for about 10 minute then called up the Saved recording and started watching it. Hit the FF button and Nothing happened, No FF.

XfinityJoeB

Official Employee

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6.8K Messages

9 m ago

Hi Just_Shoot_Me. Thanks for visiting and posting on our Forum. I can assist with troubleshooting your DVR Fast Forward issues. Please reach out to me via private message and include your full name and service address so I can assist you. You can send me a private message by clicking my name (ComcastJoeTru) and then click "Send a private message" and private message me.

Official Employee

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2.9K Messages

9 m ago

I'm glad we were able to assist you with getting your issues resolved, @Just_Shoot_Me. If you ever need further assistance don't hesitate to reach out to us.

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