DVR Recording cutting off early.

Oh and also, the ad skips are “off” by about 15-20 seconds on the DVR and are dead on on the app.  

I am so frustrated by the lack of attention Xfinity is giving this problem.  Clearly something is wrong with the DVR recording service but not a [Edit: for language] thing has happened to fix the problem.  I keep reading the comments people are making and it is unforgivable that we customers are paying a premium for Xfinity and not getting the service we expect.  The lack of management activity on this problem is quite evident.  It would be nice for Xfinity to acknowledge the problem, create an open problem with dates and times that follow up info can be conveyed to customers, and credits on our accounts for the trouble we have each and everyday managing our DVRs to manually make this work.  What say you Xfinity?  BTW, since you didn't ask, I am still having DVR recording issues - almost 1 year now. 

[Edited: for language]

Another chat for 2.5 hours nothing resolved. Waiting on a call now.  Pretty poor customer service.  

another promised phone call NOT.  Have waited an hour and no call. 

Had to request a call again.  Got a call finally.  NO resolution, I know shocking right.  So a tech is coming tomorrow, they are saying its the box which is only 4 weeks old.  That will be the forth technician visit in about a month.  

They told me that the recordings are set to start early and end late.  I told them none are set to record on time and most of them are set to record 3 min late to get the whole show. 

So frustrating!

I am having the same issue.  Just started a couple of months ago.  How can they be saying that they are not aware of any other customers!!

Had a fourth tech out to the house and waverthing on this end is working just fine.  I was told that this is a system issue and that they are working on it but have no idea when it will be fixed. In the mean time we have to do the workaround and lose some of our recordings due to the overlap. 

So far I have been told it was

1: the box 

2: I needed to sign up for Enhanced DVR Service +$10.00 a month

3: signal to noise ratio

4: the box again

None of these things corrected the issue

I am sure that this is a software issue.  I was told that all our recordings are set to start early in the system.  Yet all m y recordings are set to start on time.  If you check the clock on the guide it is about 35 seconds behind real time. So I am guessing that all recordings are set to record 1 minute early to compensate for the offset time. So I will continue to post and do support chats to see what kind of [Edited: "Language"] they give me.

Xfinity.. Just listen.. It's all true. Shows record too early, and end too soon.. 

1.  Change the default start times for all of our DVR recordings (delay start time by 15 seconds)

2.  Change the default end times for all of our DVR recordings (add 1 minute). For example, if my show ends at 5pm, make the DVR automatically keep recording until 5:01pm, by default)

Just do it. 

spoke with another tech on the phone who said he wasn't aware of this issue.  His fix was to send another tech out to check everything.  That would the 5th since the mid March I said no thanks.  I did get a badge though, [Edited: "Language"] are we in Kindergarten?

So another chat with no resolution.  I was assured that there is a fix and it will happen today.  Supposedly all existing recordings and new ones will be fixed.

A technician is coming tomorrow. This will be the 5th tech to come out.  That is sad that the support people are don't trust the field techs.  I was promised a call which I got but then cut off after I gave them my name.  I figured that they would call back, but no call. So aggravating.  

How many private messages does Xfinity need?  It is obvious that many people are having the exact same problem...recordings start early and end early.  I have had the same issue as all the folks have posted here.  And no, I don't need to send a private message to Xfinity, nor do I need a "sorry it isn't working for you" message from Xfinity.   I need a fix, like everyone else.  

Adding our same service issues for the past several months to the growing list. It is  not just a few people having these problems!? We have the same problems and more on our business comcast account and residential account. We pay for residential and business. This is not chump change. Most of the time I stream the show I want to watch if it is available. This appears to be issues that all started at about the same time. I feel for the xfinity support reps that have to keep saying the same things over and over and over again. They must be getting  compensated fairly. based on what we all pay each month. 

its really ridiculous how Xfinity treats its customers. 9 months with this issue still no fix. 5 tech calls, the last from the "advanced team" about a week and half ago and have heard nothing back.

Just got as call from Xfinity who said that this is not known issue. yet in a peer to peer today I got this

I apologize that during this time we have made you feel as though we were not listening and not taking your concerns about the DVR seriously. We did, one of the things during this process, when we run into an issue such as this one, is to determine things like how many people are impacted, whether is it all shows or just isolated to some, and are the concerns/issues isolated to one type of DVR (by that I mean like 4K or non-4K HD DVRs), and a host of other things. I realize that it may seem like we are dismissing your concern about a reported problem with your service/equipment, but we aren't I promise. We are listening, and we are gathering information, and working on resolving the problem. Some concerns like this one can take a bit longer than we would like to only resolve but to identify where the issue is and how to best resolve it.