DVR Recording Audio cutting out

On our Food Network recordings, the sound cuts out for about 10 seconds every few minutes. Not sure how to fix.

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XfinityJon

Official Employee

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615 Messages

14 days ago

Good afternoon user_816e5b. Thank you for reaching out through our Xfinity Community Forum. I can see where that would be frustrating if you are watching a program. I have a couple questions to help me better understand. I know you mentioned Food Network recordings, is it all recordings from that channel? Or just a specific program? Are you seeing audio issues on any other recordings from other channels?

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user_816e5b

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6 Messages

It was happening on two different shows we record. I can test with another channel, but currently don’t have any other recordings.

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14 days ago

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XfinityDena

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3.7K Messages

Can you record a show on a different channel so we can check to see if this is happening on other channels? Are you using a 4K DVR box? @user_816e5b

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13 days ago

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user_816e5b

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6 Messages

Taping a show on Disney now. Will let you know. My box is a XG2v2-P, does that answer your second question?

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13 days ago

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XfinityJorge

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2.5K Messages

Thank you for your time and for confirming that! Please let us know and keep us posted on the outcome. We are here to make sure we get to the bottom of this.

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13 days ago

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user_816e5b

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6 Messages

I won’t be able to test the playback until this afternoon (4 hours) as I am away from the house.

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13 days ago

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user_816e5b

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6 Messages

13 days ago

The Disney Channel recording from this morning seems fine. Going to watch a few more Food Network recordings to see if it continues to happen on that channel.

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XfinityMarshante

Official Employee

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546 Messages

@user_816e5b, Thank you for the update! Once you've had a chance to try out a few more recordings, please feel free to share an update with us.

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13 days ago

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user_816e5b

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6 Messages

Yesterdays playback was without audio cut out. Hopefully it was just the older recordings or something one off. I will leave it for now and post again if the issue comes back.

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12 days ago

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XfinityJorge

Official Employee

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2.5K Messages

Thanks for the update and let us know if the issue occurs again. We are here to work together and help make sure you are getting the best service.

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12 days ago

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user_816e5b

DVR Recording Audio cutting out

XfinityJon

user_816e5b

XfinityDena

user_816e5b

XfinityJorge

user_816e5b

user_816e5b

XfinityMarshante

user_816e5b

XfinityJorge

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