F

Visitor

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2 Messages

Sun, Nov 21, 2021 9:56 PM

Closed

DVR playback tiling and breaking up

A couple months now, every time i watch a recorded show, it gets pixelated and glitchy. I've had 3 technicians to my house to try and fix the issue, and 2 new cable boxes, but still having the same problem. I don't have anymore patience for this. I pay lots of money for this service and i think I'm going to lose my mind if i don't cancel this service. This is my final attempt..... Going to the forums😔🙄

Official Employee

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3.2K Messages

Hace 6 m

Hello @user_a51b4a! Thanks for taking the time to reach out to us here on the Xfinity Forums. 

I am sorry to hear you've been working on this issue with your DVR for so long and I'd love to take a closer look and see what we can do to get this finally fixed for you. Please send us a Direct Message with your first and last name as well as your service address so we can assist.

To send a Direct Message, please click on the chat icon on the top right of this page, next to the bell. Make sure to send the message to our singular handle "Xfinity Support" and we will get back to you ASAP.

Visitor

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2 Messages

Hace 6 m

Having the same issues.  DVR recordings only, no real rhyme or reason, will be fine for a few minutes then start pixelating and skipping.  

Official Employee

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605 Messages

Hello, @user_930f44 and thank you for reaching out about this issue as well. Can you direct message us your name and address, please? Make sure you are signed in with your Xfinity credentials.

  1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
  2. Click the "New message" (pencil and paper) icon
  3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
  4. Type your message in the text area near the bottom of the window
  5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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Visitor

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1 Message

Having same issue; do not see the chat or bell icon at the top right.  I am logged in. 

Has been happening SEVERAL months; no resolution so far.

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(edited)

XfinityRay

Official Employee

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669 Messages

Hello, @user_d01325. At the top of the screen, I see a white title bar that says Xfinity, in large letters, in the middle of it. To the right of where it says Xfinity I then see the bell, pen and paper icon, and our logo (the X in a purple circle). We want you to click the pen and paper icon if you see it there. If you don't see it there, what do you see on your end? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

Hace 3 m

This has been happening to me for over a year now and now solution. For as much as I pay it’s quite disappointing. Any solutions yet? 

Official Employee

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334 Messages

Thank you for reaching out looking for a solution. Since this is an older submission that has been resolved in private messages we will need you to start a new submission stating the issue you are having. Once that has been complete we will be happy to dive into a resolution with you. Thank you for your understanding and for following our guidelines. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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