DVR playback pixelating and skipping all the time

I realize this topic has many many threads already, but I was asked by support to post a new message so they can ask me to DM them. Sorry for the repetition.

It all started when I upgraded to a new 4K X1 DVR. I had nothing but issues and went through 3 of them, having to drive to and from the nearest xfinity center to swap them out. I finally went back to a 1080p DVR. Watching live TV works like a charm. However, all of my DVR recordings, no matter what channel, have periods of pixelation and skipping. The pixelation is so bad that it is unwatchable. Sometimes the program set to record only gets 18-20 minutes recorded (out of a 2 hour scheduled) and playback will freeze, then jumps to live TV with a generic "something went wrong..." message. Sometimes the delay between me pushing a button on the remote to said command happening could be 20 or more seconds. I’ve rebooted the box, I’ve unhooked and retightened the coax cable. This is a common issue and needs to be addressed or I will discontinue my service.

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CCJosh

New Problem Solver

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452 Messages

3 years ago

Thank you so much for taking the time to create a post about this issue that you're having with the DVR recordings, @user_59e84e. Could you please use the chat icon in the upper right to enter Direct Messaging. From there, go ahead and compose a new message to "Xfinity Support" and send us a message with your name and address.

To send a Direct Message [private message]:

Click "Sign In" if necessary
Click the "Direct Message" icon

or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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user_59e84e

Visitor

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5 Messages

3 years ago

Just started a Dm as instructed.

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X1

user_59e84e

DVR playback pixelating and skipping all the time

I realize this topic has many many threads already, but I was asked by support to post a new message so they can ask me to DM them. Sorry for the repetition.​

CCJosh

user_59e84e

New to the Community?

I realize this topic has many many threads already, but I was asked by support to post a new message so they can ask me to DM them. Sorry for the repetition.