Visitor
•
1 Message
DVR playback choppy
I have had issues with DVR playback being choppy with one box. Now same problem in 2nd box. Unable to watch recorded programming.
Visitor
•
1 Message
I have had issues with DVR playback being choppy with one box. Now same problem in 2nd box. Unable to watch recorded programming.
XfinityDilary
Official Employee
•
2.1K Messages
3 years ago
Hello, @user_9ff535. Thanks for posting on our Community Forums for assistance with your DVR concerns. Having issues with recorded content and being unable to watch your favorite programming can be extremely frustrating. We definitely want to help make this right. To confirm, what troubleshooting steps have you taken so far? We typically recommend rebooting the DVR boxes manually by unplugging the device for 15 seconds and plugging it back in. Or using our awesome Xfinity My Account App to send a refresh signal. Have you tried that already?
0
0
djm66123
Visitor
•
5 Messages
3 years ago
I am having similar issues. During a DVR playback the video skips, is grabbled and the audio is skipping with the video. The video and audio is good when watching "live" tv, not recorded shows. If I try to fast forward the video freezes and it will take a while to move forward or reverse. This problem exists on any of the six boxes I have in the house. I've tried all of the troubleshooting techniques Xfinity has asked me to do but the issue is still there after months and months of frustrating problems. Sometime a message will appear on the screen "we are attempting to fix your playback issue". It works for a moment but it always returns.
It also appears to be more severe when the weather is windy. My cable coming into my house has been checked by Xfinity and the main box has been replaced twice, all the ends of the cables have been replaced, the splitter amplifier has been replaced but the problem still exists. what's the point of a DVR if you can't watch what you record. I pay an awful lot of money every month not to be able to use all the services I pay for.
0
user_f8bbb7
Visitor
•
1 Message
3 years ago
I am having the same issues and it is driving me crazy! I miss half the dialogue because it's skipping, and I am unable to fast forward or rewind without a long delay. I have tried all the recommended fixes with no improvement...
0
suzi69
Visitor
•
4 Messages
3 years ago
SAME HERE I AM BEYOND FRUSTRATED
0
djm66123
Visitor
•
5 Messages
3 years ago
A Comcast technician came out today. His service preformed was 1. Replaced the connectors on the end of the coaxial cable on the main box splitter and one other box. Tested the signal which was good. Replaced the main box and replaced one other box. All is working good as of 10 pm this evening.. I’ll keep you posted. One thing. I received a call from Comcast before the appointment saying they think they resolved the issue and wanted to cancel the technician. I demanded they show up. To check the equipment in the house.
3
user_00b7ae
Visitor
•
1 Message
3 years ago
My issue is recordings playback break up, freeze and skip audio. I have followed recommendation of rebooting DVR by unplugging for 15 seconds. I tried reboot by signal and it is not available to that box. What now? turn in the box for a new one?
0
0
user_752485
Visitor
•
2 Messages
3 years ago
I am having the same problem with recordings. Recordings only Live tv and on demand work fine. Really annoying. Anyone get a good fix to this yet?
0
user_f7a879
Visitor
•
2 Messages
3 years ago
Same thing here! Incredibly frustrating. I have three Comcast accounts in different States. New Jersey is awful! Need help
(edited)
0
rbwagner56
Visitor
•
1 Message
3 years ago
The problem I'm experiencing is the playback gets to a certain point, stops goes back roughly 10 seconds and repeats this cycle. I am unable to jump past this sticking point - can't FF, or do a pg up or voice command past it.
1
0
user_Frustrated1
Visitor
•
3 Messages
3 years ago
I have had same issues, also w OnDemand and the guide. 7 calls w Xfinity folks. No resolution. One person said this is a known Xfinity issue, no one else has. I’d switch to satellite but there’s a 2 year wait. Crediting my bill a small amount does nothing to satisfy my family that can’t watch their shows . Very frustrating!!!
0
0