Visitor
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5 Messages
DVR Pausing / Freezing
For the past ~7 months when playing back recorded programs the playback will freeze for several seconds up to several minutes. This will occur for a week or two then everything will work fine for a few weeks when the freezing will start to recur. Some days it’s fine and others it is terrible. Sometimes I will get an error message saying there is a problem with the internet which there is not as I can replay the same freezing program flawlessly using the Xfinity streaming app. I try disconnecting the power to the cable box for several hours with no luck. All the cable connections are tight. The situation is intolerable and needs to be corrected. I spend way too much money for this service.
XfinityJeniece
Official Employee
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3.8K Messages
11 hours ago
Hey there, @Psamead, thanks for reaching out through Xfinity Forums regarding your DVR concerns. We would be happy to help you with troubleshooting this issue. Can you please send us a Direct Message with your full name and your full address?
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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Psamead
Visitor
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5 Messages
11 hours ago
Just starting watching the Tennis channel and the freezing is now occurring on live TV. If I change the channel to FS1 there is no freezing. This issue must be on Xfinity’s end.
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Psamead
Visitor
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5 Messages
11 hours ago
Wow. Since mentioning FS1 when we try to watch the Tennis channel the channel will just change to FS1 by itself after awhile.
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