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Visitor

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2 Messages

Saturday, October 9th, 2021 4:13 PM

Closed

DVR only records 2 shows at once

I'm only able to record two shows at once on my DVR. It is supposed to be able to record 6.

Has anyone been able to resolve this issue? Or has anyone been able to get help from Comcast? 

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Official Employee

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1K Messages

2 years ago

Hey there, happy to look into this for you. Send a private message with your name and address to Xfinity Support. 

Visitor

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2 Messages

@XfinityAnthonyT Thanks. I'll do that. Got a link to how to send a PM? 

Official Employee

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1K Messages

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Frequent Visitor

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11 Messages

2 years ago

I'm having the same issue (only able to record two shows at once) - do you know what the answer was to fixing this?

Problem Solver

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735 Messages

@BiggsTrek

Hi! How are you today? This is a great question regarding the amount of shows you can record at once. May I ask if you know whether you have the Premium DVR service or do you use the 20 free hours of Cloud DVR? That could be the difference. Most areas allow 2-recordings at once with the Cloud DVR opposed to 6 with a traditional DVR box and DVR service.

I no longer work for Comcast. 

Frequent Visitor

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11 Messages

Thanks for the response.

I have the "X1 TV Box" DVR (a set top box, not the Cloud service) and it used to handle 6 shows happily, but now it has trouble with anything beyond 2 or 3 at a time.

(EDIT:  according to my account, I have this plan:  "Popular TV + Gigabit Extra + Xfinity Voice")

Sometimes, if I cancel the scheduled recording/s and reinstate it/them, I can get it to work.  But not always.  And it's a pain and I shouldn't have to.

Any advice on fixing this would be much appreciated!

(edited)

Gold Problem Solver

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541 Messages

Thanks for getting back to us with that information @BiggsTrek! It sounds like your box may be aging out and need a replacement. We can definitely look into this further with you today. Please send us a Private Chat Message at your convenience, and we'll be glad to see what we can do to help. 

 

 

To send us a Private Chat Message, select the message icon in the top right corner and then search for Xfinity support. With our new Xfinity support chat, you do not need to input the name of a person. Just select “Xfinity Support” and you will be able to speak with the next available specialist.

I no longer work for Comcast

Frequent Visitor

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11 Messages

I tried.  I failed.  2.5 hours chatting with XfinityNicki and no real progress.  She was nice enough, but that much time is just ridiculous.  I need someone to take ownership of this and fix it (talking to you, XFINITY!)

Frequent Visitor

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11 Messages

@BiggsTrek

Xfinity has failed to address ANY of my issues, so as of Feb28th, we have cancelled ALL our Xfinity/Comcast services.  Complete lack of Customer Service is the main reason for this exit.  We'd been with them for almost 20 years!  But for the last year or two, they have gotten worse and worse.  Do they care?  No.  Not in the least.

Good luck to those of you who remain...

Visitor

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2 Messages

2 years ago

This happened to me at the end of my last yearly plan. I removed my phone service and they set me up with a little different plan to save me some money. When the new plan started my recorder would only do 2. After 3 calls, a visit to xfinity, a new Box and one more call, they discovered the DVR Service Code was missing on my bill. They added the code, reset my box, and then had me go to: xfinity button on remote to System/Device Settings/Sync DVR, just push and sync it.

FYI I asked them to check my account/plan info because I read when you just have cloud recording and not the box you can only record 2 shows at a time, I figured there must be a human error

Visitor

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1 Message

2 years ago

I had the same problem,  in January they  raised bill by 10 dollars and I went  from being  able  too record 6 shows at a time to only 2 shows. Called xfinity the agent  said  the price increase was for taxes and if I want to record 6  show I would have to pay an additional 10 dollars. Price increase means  less service. Going back to spectrum. 

Official Employee

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917 Messages

Hello @user_705599. We would love the opportunity to explore the pricing changes and find some options to get the best possible value for your home entertainment experience. Your satisfaction means the world to us!

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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