DVR of sports keeps starting over

I see many people have had this problem but no solution was offered before closing the inquiry. My sports recordings suddenly go back to beginning, very frustrating. It happens frequently within same broadcast and happens often with different recorded games. What is the solution?

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2585mljp

Visitor

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4 Messages

18 days ago

Clearing the cache worked for us, at least so far! Thanks for the help.

0

XfinityBenny

Official Employee

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1.1K Messages

25 days ago

@2585mljp Thanks for adding a post. Is the recording cut short as well, or can you fast forward beyond the point it returns?

0

2585mljp

Visitor

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4 Messages

24 days ago

We can (and do) fast forward to where it cut off.

3

0

XfinityArmand

Official Employee

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2.4K Messages

Thanks so much for that info @2585mljp . So that we an get a better look at what is going on, please feel free to shoot us a private message with your details.

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

• As you are typing a drop-down list appears. Select "Xfinity Support" from that list

• An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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24 days ago

0

2585mljp

Visitor

•

4 Messages

Don’t see a Direct Message but will send via web address. What more info do you want?

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24 days ago

0

XfinityArmand

Official Employee

•

2.4K Messages

If you do not see the icon, are you able to access the link in the instructions @2585mljp?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

24 days ago

0

X1

2585mljp

DVR of sports keeps starting over

2585mljp

XfinityBenny

2585mljp

XfinityArmand

2585mljp

XfinityArmand

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