DVR NOT WORKING

Just got my install yesterday and my DVR is still not working. I tried messenger provided my information and I never got a response from the rep after 10 minutes. Hoping I didn't make a mistake switching providers.

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XfinityJeniece

Official Employee

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4.2K Messages

25 days ago

Hey there, @user_tfbayv, thanks for reaching out through Xfinity Forums regarding your DVR issues. We definitely do not want to lose you as a customer, and we are happy you chose Xfinity. To better assist you, do you see any error codes or messages on the screen?

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user_tfbayv

Visitor

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2 Messages

I am getting 3 different messages that I have sent to your customer service agents multiple times I am completely disgusted with the service or lack thereof I am getting from you. This should be an easy fix for you know that I have the right box which was also part of the problem too.

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20 days ago

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XfinityShawn

Official Employee

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2.6K Messages

user_tfbayv Do you see a service interruption message appearing from the Xfinity app by any chance? Are those messages appearing for a specific show/network or multiple of them?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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18 days ago

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X1

user_tfbayv

DVR NOT WORKING

XfinityJeniece

user_tfbayv

XfinityShawn

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