Visitor
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3 Messages
dvr not recording - known issue in florida
My DVR lost all future scheduled recordings and will not allow any scheduling as on Jan 3, 2025. Multiple calls to tech support revealed (so they say) that it is a known problem impacting all of Florida. Any others? I've been told it will be fixed in 24 hours, or 48, or 72. It appears they have no idea what happened or how to fix it,
user_8xxthj
1 Message
2 days ago
Same here, St Augustine FL area....My DVR suddenly won’t record certain shows. It has the red dot with a line through it. Most shows still show they will record but some suddenly won’t. There is no conflict as no other recordings are set at the times. I even tried to manually press record while one show was on and it would not record. I have tried a system refresh and restarting my system, still same problem. Called tech and they said an update should be coming soon but no timeframe.
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user_z3pxe8
1 Message
2 days ago
Same here in the Panhandle. Been on the phone with tech and told us yesterday it was a software update and could take 12-24 hours.
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user_rj6elf
1 Message
2 days ago
We are experiencing the same in the big bend area, they need to send out a notice to all subscribers and us know that they have a problem instead of having to go thru there stupid automated system and get no help.
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user_z7d263
1 Message
2 days ago
Same here in Jacksonville! Spent an hour on the phone with tech support doing 50 troubleshooting things then he did an about hour long “self healing” program on the boxes and that didn’t work either. They need to get on this and fast! This service is too expensive to not have a feature like dvr not be working!
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user_97eo6p
2 Messages
2 days ago
Same problem in Charleston, SC
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Cuttingthecable
Visitor
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3 Messages
2 days ago
I am in Jacksonville - they did call me back (after multiple calls and complaints to the CEO) and said it should be fixed Sunday. We'll see. The fact that they have no idea at their service centers is pitiful. Clearly they updated something in their system without adequate testing. Did anyone else notice the 'Series priority' on the DVR menu under scheduled? For me there are 70+ shows, some which were cancelled long ago or are sports series from 2023. I can't delete any of them, can only reorder. I don't recall seeing this before this issue arose Friday night. Possible this is driving issues but who knows.
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