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user_2a9b63
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4 Messages

Saturday, January 4th, 2025 11:52 PM

Dvr not recording Jan 2025

As of 2 days ago my dvr will not record. Looking at posts I am not alone. When will this be fixed?

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12 hours ago

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user_48lj9h

1 Message

10 days ago

it took me 2.5 hrs of troubleshooting/phonemenu/chatbot before finally getting a comcast rep who called me and took 3 min to say “it looks like the whole state of Florida has dvr issues. we’ll text you about it in 24 hrs.”

not very happy with my $300 cable

3

steveamp

New Poster

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2 Messages

Same issue here, no 2025 DVR shows listed.  At least you got to talk to someone! Lol

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10 days ago

0

XfinityAlfonso

Official Employee

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1.3K Messages

Hello user_48lj9h is this DVR concern still an issue for you? We are here to assist with any other questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

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XfinityGabriel

Official Employee

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2K Messages

 

steveamp, Hi! Thanks for reaching out. I can understand the importance of being able to record as a video subscriber myself. I am so sorry to learn about this experience. You've knocked on the right door in virtual land. Over social media, we are a team of experts who specialize in resolving DVR concerns such as this. We can help. Are you able to confirm if this is happening on more than one set top box? Would you mind also checking for an “Internet” badge on the program you're attempting to record. The “Internet” badge would say internet near the description of the program. Does the program contain an “Internet” badge?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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8 days ago

0

user_a4abc7

Visitor

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2 Messages

10 days ago

I am having issues here in Savannah, GA area as well, several friends report same issue.  Not recording and shows that I have no scheduled recordings for the next 14 days which is not the case.  Chat said they're working on it so we shall see. 

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user_at8lx6

1 Message

2 days ago

I’m having the same issues in NH on all boxes. I’m reset them and nothing works. Based on the forum seems no reason to call into support as it doesn’t seem they have an answers. How long is this going to take to get these issues resolved. I’m paying for a DVR service, I can’t use. 

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0

Lac78

1 Message

12 hours ago

NH here as well.  2 days without shows being recorded despite having space in the dvr and them scheduled to record.  Also reset, several times, to no avail.  We are scheduled to have maintenance on our service at 1:00 am on the 15th according to the connection status tab where they say we will experience disruption in service. This should not affect our service I would think but guess so.  Hopefully this will fix it.  

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