Albertco2000's profile

Regular Visitor

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2 Messages

Saturday, March 6th, 2021 5:00 PM

Closed

DVR not recording all shows

As of 2 days ago DVR stopped recording scheduled shows. I saw 2 other form pages with similar issues from November and January. My issue is broadcast TV channels seem to record. All others channels will not record I have the red circle with the/through it. None will not record.
Help please.

Regular Visitor

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2 Messages

4 years ago

I noticed this weekend that shows I've cancelled the recording, record anyway and even if I see the Confirmed screen on a new recording, it doesn't show in my scheduled recordings.  I've restarted my set top box (I only have the one) and no change.

Official Employee

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3K Messages

Hey there, @Rhonda728, thanks for reaching out through our Xfinity Forums. I really appreciate your time in reaching out regarding your DVR issues. We would be happy to take a look at your equipment to help get the issue you are having with your recordings resolved. 

 

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 years ago

I am having identical problems recording on the xfinity DVR. Only can record certain programs or shows/channels. I just get a red circle with a line in the circle indicating that I cannot record that show. When I go to on demand for seeing that show later on, it indicates I have to pay for it even though it is part of my xfinity package. Very frustrated.

Visitor

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1 Message

4 years ago

Having an issue with CBS shows not recording. 

Visitor

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1 Message

4 years ago

In the last week I switched my TV recording device from Tivo to Xfinity. I'm very unhappy that with Xfinity, I'm unable to record some shows. I have now tried about 7 times to record the PBS show, Seaside Hotel. Each time it takes me through the steps: Only this recording or all episodes; confirm; your recording has been set. Only it never records. On the TV guide it does not show that the program is set to record, and when I go to Saved and it does not show as recorded or scheduled to record. I did successfully schedule a different PBS show to record: Unforgotten. That's the only show I'm recording, so I have not used up the limit. I rebooted the TV and nothing changed. This is all very frustrating. 

New Problem Solver

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617 Messages

Hi @user_0ad9bd

I know experiencing any sort of service issues especially with new equipment can definitely be frustrating. You've come to the right place and I'd be happy to look into the equipment on the back end for you. Please send me a Peer to Peer message so that I can gather further details.

• Click "Sign In" if necessary
 • Click the "Peer to peer chat" icon (upper right corner of this page)
 • Click the "New message" (pencil and paper) icon
 • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

I no longer work for Comcast.

Visitor

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1 Message

4 years ago

I can only record certain shows. Not able to record. It says the show is set to record but never does. I would like to speak with someone. This is very frustrating. 

Official Employee

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2.2K Messages

Hi, @user_d38de7! Welcome to XFINITY over our forums page. Thank you for patiently waiting for a response. I am sorry to learn about this experience with not being able to record certain shows. I understand how important it is to have your DVR service working correctly as I like to record my favorite shows all the time. You have reached the right place to speak with a specialist who is an expert in resolving issues such as this! To research this further, would you mind sending us a private message with your name and address by clicking the chat icon located in the top right corner on your forums page when signed in. Once there, you can search for "Xfinity Support" to compose your direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

4 years ago

I had a similar issue where a series recording was not recording, only difference was that it didn’t even have a red circle with the line through it. I went to scheduled recordings, then series priority. Find the series that was supposed to record and hit the little ‘d’ button to delete the series recording, the set it to record again. That fixed my issue. Your problem may be that it just needs to be moved up in the priority if too many shows are being recorded at the same time

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