4 Messages
DVR hours
Why was my DVR hours reduced to 20 and my unwatched shows deleted with zero heads up. I just upgraded my TV package. I should not have to pay more for a standard DVR package
4 Messages
Why was my DVR hours reduced to 20 and my unwatched shows deleted with zero heads up. I just upgraded my TV package. I should not have to pay more for a standard DVR package
XfinityAntoine
Official Employee
•
1.3K Messages
9 months ago
Thanks for reaching out, user_jd7ucp! I'm so sorry you have less DVR space now. I'm not sure why that happened, but I'd be happy to take a look and find out what went on and do my best to fix it. So you noticed the change right after the upgrade?
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