DVR Glitching

@XfinityAdrienne​ Thank you for your reply. I had already tried a restart using the remote and then a hard restart by unplugging. Still had issues after each. I have since turned off Smart Resume and programs have recorded and played back correctly. Don't understand why but it works for now. Yay!

Thank you so much for the update, and we are happy to hear that it is all working for you now @user_5a5f55. Once you have the time as well please try to reset the DVR manually by unplugging it and let us know if that helps at all. 

Same problem here playing recorded shows on dvr, "It appears you have finished watching..., delete/cancel?" message when it shows there is still 45 min etc.. of the show left. Fast forwarding from start 1x,2x,3x,4x, stops at the same place but super fast forward will forward beyond the false stop so watching the show can continue. The unit has been thru the unplugged-re-plug status several times. Most recently it was ok for a few days but the problem returned. Smart resume is not enabled. In addition, the usual instances of "we are having trouble with this playback.." messages appear.  There are other dvr related issues too. Everything was fine for years until i upgraded to the 4k dvr, it ran ok for 4/5 months but the past couple have been full of problems.  At times the remote doesnt respond. All equipment is within a few feet of each other, no problem with cable tv or internet. Though during some dvr trouble times the cable guide blanks out. There is no roku involvement

Hello, @bez22. I'm sorry to hear you're still having issues with your cable box not allowing you to enjoy watching recording items even after troubleshooting on your own. I know you've run a power cycle to help troubleshoot this problem, but have you attempted to use the Xfinity app to reset the device?

Also, have you checked the battery life on your remote? Have you tried to unpair the remote and then pair it back to your cable box and TV?

This does not fix the problem but sometimes enables the show to continue. Problem:  the recording shows 60 minutes but when viewing it ends at 25 minutes & reports show is over, delete? //For this example & usually proven workaround: use the fastest “fast forward” from beginning to 26 minutes (or sometime after the erroneous end), stop, press forward at viewing speed. Show resumes