DVR freezing on recordings

I'm having issues with recordings suddenly freezing and then skipping short sections of recordings. It's happening quite frequently. Should I be looking at replacing my DVR? It doesn't happen during normal broadcasts.

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PinotNoir

Visitor

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4 Messages

2 months ago

Yes, I have rebooted the DVR, along with hard reboots, to no avail.

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XfinityAmandaB

Official Employee

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1.7K Messages

PinotNoir Thank you so much for your post for help with your DVR recording issues. Missing any portion of a program you have been waiting for is frustrating so thank you for reaching out for help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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2 months ago

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pamm2

Contributor

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61 Messages

1 month ago

PinotNoir - did you get any resolution to your issue? If so, can you share? Thx.

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PinotNoir

Visitor

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4 Messages

Pamm, I ended up doing a chat with a guy on Xfinity and he told me to replace my box. I just picked up the new one today, so I'll keep an eye on it and let you know if that resolves the issue.

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1 month ago

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PinotNoir

DVR freezing on recordings

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