DVR freezing on recordings

I'm having issues with recordings suddenly freezing and then skipping short sections of recordings. It's happening quite frequently. Should I be looking at replacing my DVR? It doesn't happen during normal broadcasts.

Responses

PinotNoir

Visitor

•

3 Messages

19 days ago

Yes, I have rebooted the DVR, along with hard reboots, to no avail.

1

0

XfinityAmandaB

Official Employee

•

1.6K Messages

PinotNoir Thank you so much for your post for help with your DVR recording issues. Missing any portion of a program you have been waiting for is frustrating so thank you for reaching out for help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

17 days ago

0

X1

PinotNoir

DVR freezing on recordings

Was this helpful?

PinotNoir

XfinityAmandaB

New to the Community?