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boomer030
1st Topic

Regular Visitor

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1 Message

Tuesday, February 16th, 2021 3:00 PM

Closed

DVR Fan Noise 24/7 - PX013ANM

Hello,

 

My PX013ANM DVR has a very noisy fan that won't turn off. There are several closed threads on this same issue:

 

https://forums.xfinity.com/t5/X1/PX013ANM-Contstant-Fan-Noise/m-p/3334716

https://forums.xfinity.com/t5/X1/XG1-P-PX013ANM-loud-fan/m-p/3313883

https://forums.xfinity.com/t5/X1/Noisy-Primary-Set-Top-Box-Fan-PX013ANM-getting-louder/m-p/3352515

 

In my case, I went to the Xfinity store to exchange a very old and slow X1. I asked about the possibility of getting a newer 4K box, but they made it sound like there weren't many (or any) available, and they gave me the PX013ANM. As other users have mentioned, the only way to stop the fan on the PX013ANM is to disconnect the power.

 

@ComcastChe has had this DVR and knows about its fan noise issue, so I am tagging him for assistance.

 

Thanks in advance for your time. 

Question

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Updated 

4 years ago

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XfinityKatie

Official Employee

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744 Messages

4 years ago

Hello @boomer030. We appreciate you creating this post and letting us know about the issues you're having with your fan. It is important to us that your equipment is always working, and you have the ones you want. We do have 4K boxes available to our customers, however, they are a limited supply and only select stores have them available.
 
No worries though, my team is here to make sure you get the help you need! We can get an order set up to ship out a 4K box out to you. Can you please send me a private message with your first and last name so we can get this taken care of together? To send us a private message, please click on my name , then select "Send a Message" on the right side.

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somethingelse1672

New Poster

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4 Messages

4 years ago

@xfinitykatie I just went through 7 hours of trying to get a new box that was sent me to work. When it didn't a technician came to my house. He brought a new box and it didn't work either. He pulled a THIRD box out of his truck and that one did work but is VERY NOISY! I'd like to know how I can receive one of the newer 4k boxes with the SSD drive in it. The fan noise can be heard in the next room and down the hallway! Thanks.

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