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user_8617ks
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3 Messages

01/07/2024 9:03 PM

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DVR error 4k recording - XRE-06027

I am receiving error code XRE-06027 when I attempt to record 4k programs that do not have lower definition options. Specifically, I am trying to record the Circle channel. Can someone assist?

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3 years ago

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XfinityMartyR

Official Employee

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3.6K Messages

3 years ago

Hi, @user_8617ks. Thanks for reaching out to us over our Community Forums. It appears Circle TV has transitioned to Circle Country which is a streaming only option. When I search for Circle TV, I get on-demand only results. Does this error happen on other networks? 

 

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user_8617ks

3 Messages

Thanks you for the reply. I checked a couple other channels close on the guide to Circle to see which return errors. The XUMO channels also return the error.

3 years ago

0

CC_Armand

Official Employee

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2.4K Messages

No problem @user_8617ks!  We are glad to take a deeper dive into this for you and see what may be causing this issue.  Please feel free to shoot us a private message whenever you are ready so that we can get started.  

 

To send a "direct message" / "private message" message to Xfinity Support:

 • Click "Sign In" if necessary

 • Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging 

 • Click the "New message" (pencil and paper) icon

 • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 •  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 •  - An "Xfinity Support" graphic replaces the "To:" line

 • Type your message in the text area near the bottom of the window

 • Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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3 years ago

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user_8617ks

3 Messages

Thanks. I have the answer I need. Circle channel is stream only so I can not record to DVR. You can close the thread.

3 years ago

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CC_Armand

Official Employee

 • 

2.4K Messages

So glad to hear that you were able to get things squared away @user_8617ks.  Was there anything else that we could help with?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

3 years ago

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