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Thursday, January 5th, 2023 6:41 PM

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DVR deleting Recordings after a year

Twice now I have lost maybe 60 movies in the past year. Once in Jul 2022 and now over Christmas I lost another 30. I am paying for recordings on your DVR and they should remain until I delete, or I run out of space. I have never gone over 45% full. I am very upset right now because some of these movies are older and I cannot get back. There should be NO "1 Year"! Once the DVR is full that is different. You should also send out a message to us letting us know you are deleting. Not happy at all with Xfinity! 

Question

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Updated 

2 years ago

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XfinityJorge

Official Employee

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2.1K Messages

2 years ago

Hello there! Thank you so much for contacting our Xfinity Support Team over our Forums. You came to the right place for help, and we are here to assist you with the DVR issues to try to stop the recordings from being removed. In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

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PamoTN

New Poster

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9 Messages

2 years ago

This is also happening to me. Shows being deleted and I have plenty of space. What a DVR good for , why do I pay for it if you can't watch what you want when you want.

VERY DISSATISFIED in TN. ALSO UNHAPPY I WAS NOT TOLD THIS WOULD BE HAPPENING. I HAVE BEEN YOUR CUSTOMER, NEVER MISSED A PAYMENT FOR OVER 30 YEARS

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CCDaryl

Problem Solver

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828 Messages

Thank you for sharing your feedback in the Forums. I understand your concern, as I too have lost recordings that don't come around too often.

 

It is true, that as of now, the retention space of DVR recordings is up to one full year:

https://www.xfinity.com/support/articles/x1-dvr-overview - search under "Stored Recordings/Keep your Recordings"

 

I will of course forward along your sentiment about this. Our leadership has put into place a system where we can forward the concerns of our customers, with hopes of seeing a change. I can testify that I have seen some of those changes come to fruition. 

 

I no longer work for Comcast.

2 years ago

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