does xfinity exchange the non dvr portal tv boxes?

Can someone help please?

You guys keep shipping primary tv boxes, when I keep asking to simply replace my of the portable tv box from my room.

This is turning from disappointment to what the heck are you guys even doing?

This conversation is no longer open for comments or replies and is no longer visible to community members.

Responses

U

user_08df89

Visitor

•

5 Messages

3 years ago

I have chatted with about 5-6 customer service agent. Two places orders, but keep placing orders for the wrong TV Box!

I just want to replace one of the portable tv box so it can work in one of the rooms...

Can we get this right? It has almost been 2 weeks with 2 orders later, so we are still making mistakes.

Even after the 2nd order, I chat with 2 agent and they reassure it was an additional TV box.

Can someone really help me? This is extremely frustrating.

4

0

Hey there, thanks for reaching out through Xfinity Forums! I apologize for the issues you have had with getting a replacement box. We would be happy to help with your equipment order to get you the correct equipment.

Please send us a private message with your name and service address to "Xfinity Support" by clicking on the chat icon at the top right of the page.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

U

user_08df89

Visitor

•

5 Messages

Dear Jeniece,

Thank you for reaching out.

The TV box that came in this Friday was also the wrong box.

I reached again 1-800-934-6489 to place another order. This will be the 4th order. 2 by chat and 2 by the call I mentioned.

I simply just wanted to exchange 1 wireless tv box with another and now, 3-4 weeks in, I am still without a replacement.

I will send a message and see if maybe this will work as I have zero confidence that the 4th order will be the correct box.

3 years ago

0

U

user_08df89

Visitor

•

5 Messages

Also, who I am supposed to contact on the chat? Your name doesn't show up under search.

3 years ago

0

XfinityEva

Official Employee

•

1.6K Messages

Thank you, I have received your direct message. There is no specific name to choose, it just goes to our Digital Care Team and the first available specialist will be able to continue assisting.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

X1

user_08df89

does xfinity exchange the non dvr portal tv boxes?

user_08df89

XfinityJeniece

user_08df89

user_08df89

XfinityEva

New to the Community?