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Visitor

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2 Messages

Tuesday, April 18th, 2023 4:04 AM

Closed

Disney app not working

This week the Disney app is giving an error code of 1206 with_service_init_failure.  Yet I get no message from Xfinity there is a current problem.  Sound a like an Xfinity failure 

Visitor

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1 Message

2 years ago

This started for us this week too. Now day 3 of error and I can’t figure out how to resolve it. 

Visitor

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1 Message

2 years ago

Me Too!!  Started Monday not working. A tech came out Tuesday and gave me a new TV box. It’s Thursday and still get the same error message. 

Official Employee

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933 Messages

I can help out. Can you direct message your address and name? 

I no longer work for Comcast.

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Official Employee

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1.8K Messages

2 years ago

@user_2bdf41, please let us know if you are still having issues. We would be happy to help. 

Visitor

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3 Messages

@XfinityAngie​ Yes. this is very much still a problem

Visitor

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3 Messages

2 years ago

I have refreshed my system, and rebooted the boxes.  I still end up with the same error.  As above I started having this problem Monday.  Doesn't seem to be an issue with Disney+ exactly, as I can get to it through the web.

Visitor

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1 Message

2 years ago

Error Code: 1026 - Auth_Service_Init_Failure was first seen last night. I worked with a technician who rebooted my system and it started to work. It seems to have developed into the same problem today. Both restart and refresh or tried and it still does not work. Yesterday they told me they would call me back today and I have not heard from them today.

Problem Solver

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606 Messages

 

@GoalTorrent I wanted to follow up with you and see if you are still having the isseuse that you provided here?

 

I no longer work for Comcast.

Visitor

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4 Messages

2 years ago

I’ve been having this same problem (going on day 4 that I’m aware of). After exhausting all troubleshooting options with 2 agents, the last agent told me they are doing service maintenance with Disney +. It’s definitely an issue on their end. She couldn’t tell me an estimated time of when it should be fixed. 

Visitor

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1 Message

2 years ago

I'm seeing the same thing as others have mentioned. System refresh and reboots and nothing seems to help.  I had a friend test it as well at their house and are seeing the same issue as well.

Visitor

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4 Messages

2 years ago

I just checked mine again, and it is now working. 

Visitor

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3 Messages

2 years ago

Yes.  I have found the same.  It is working again.

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