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user_2bdf41
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2 Messages

Tuesday, April 18th, 2023 4:04 AM

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Disney app not working

This week the Disney app is giving an error code of 1206 with_service_init_failure.  Yet I get no message from Xfinity there is a current problem.  Sound a like an Xfinity failure 

Question

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Updated 

2 years ago

408

9

user_de380a

Visitor

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1 Message

2 years ago

This started for us this week too. Now day 3 of error and I can’t figure out how to resolve it. 

1

CCTimothyA

Problem Solver

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785 Messages

@user_de380a thank you for reaching out to us and bringing this to our attention. I can understand the frustration this has cause and will be more than happy to look into this for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

 

I no longer work for Comcast.

2 years ago

0

user_7eae27

Visitor

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1 Message

2 years ago

Me Too!!  Started Monday not working. A tech came out Tuesday and gave me a new TV box. It’s Thursday and still get the same error message. 

1

0

CCMike1

Official Employee

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933 Messages

I can help out. Can you direct message your address and name? 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

XfinityAngie

Official Employee

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1.8K Messages

2 years ago

@user_2bdf41, please let us know if you are still having issues. We would be happy to help. 

1

0

user_a43d1c

Visitor

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3 Messages

@XfinityAngie​ Yes. this is very much still a problem

2 years ago

0

user_a43d1c

Visitor

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3 Messages

2 years ago

I have refreshed my system, and rebooted the boxes.  I still end up with the same error.  As above I started having this problem Monday.  Doesn't seem to be an issue with Disney+ exactly, as I can get to it through the web.

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GoalTorrent

Visitor

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1 Message

2 years ago

Error Code: 1026 - Auth_Service_Init_Failure was first seen last night. I worked with a technician who rebooted my system and it started to work. It seems to have developed into the same problem today. Both restart and refresh or tried and it still does not work. Yesterday they told me they would call me back today and I have not heard from them today.

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CCDaniel

Problem Solver

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606 Messages

 

@GoalTorrent I wanted to follow up with you and see if you are still having the isseuse that you provided here?

 

I no longer work for Comcast.

2 years ago

0

user_661f37

Visitor

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4 Messages

2 years ago

I’ve been having this same problem (going on day 4 that I’m aware of). After exhausting all troubleshooting options with 2 agents, the last agent told me they are doing service maintenance with Disney +. It’s definitely an issue on their end. She couldn’t tell me an estimated time of when it should be fixed. 

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Venan

Visitor

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1 Message

2 years ago

I'm seeing the same thing as others have mentioned. System refresh and reboots and nothing seems to help.  I had a friend test it as well at their house and are seeing the same issue as well.

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user_661f37

Visitor

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4 Messages

2 years ago

I just checked mine again, and it is now working. 

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user_a43d1c

Visitor

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3 Messages

2 years ago

Yes.  I have found the same.  It is working again.

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