New Poster
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2 Messages
Discovery Plus sign up/sign in pop up
Randomly for the last 7-10 days while watching regular TV the Discovery Plus Sign Up/Sign In screen pops up. The Xfinity remote will not remove the frozen screen. This has happened once daily at random times. Anyone else having this problem? How do I fix this?
user_2b1574
Visitor
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5 Messages
5 months ago
I have the same issue. I could be watching anything, Netflix, Apple Plus, regular TV and suddenly Discovery Plus pops up and you cannot do anything. Even if you shut the TV off and turn back on, it’s still there. You have to shut it off, and leave it off for a few minutes to be able to use the TV again.
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XfinityAntoine
Official Employee
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1.4K Messages
5 months ago
Thanks for reaching out, txcardinalfan! So when the Discovery Plus sign up screen pops up it freezes your TV screen?
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Pooch27
Visitor
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1 Message
5 months ago
Same issue here….very frustrating!
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user_7vt9fn
3 Messages
3 months ago
It’s been happening for two months. Restarting does not help. We use our Sony remote to go back to TV, then input, then HDMI2 and it goes back to the program. It happens randomly once or twice a day and is highly annoying. No error message.
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Artgiroux26
New Poster
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2 Messages
2 months ago
Will Xfinity ever do anything about the Discovery+ pop up? Or are they just going to point fingers at each other. IMO this is just poor customer service. It’s there platform they have total control just take care of it instead of just pissing off your customers!
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user_7vt9fn
3 Messages
1 month ago
This has happened to us as well for the last 4-5 months. It is SO annoying!! We use our TV remote to go back to TV and change the input and it fixes it. But it is definitely annoying when you miss part of what you're watching! And it's random as far as when it happens.
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