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user_2fdab6
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Visitor

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3 Messages

Sunday, December 24th, 2023 11:05 PM

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different types of screensavers missing

About a week ago, I noticed that the animal-themed screensaver I had selected switched to landscapes. When I went into Device Settings to reset it, I noticed that the different types from which to choose is no longer available.  Will Comcast/Xfinity be restoring this feature?

Question

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Updated 

8 months ago

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XfinityAmandaB

Official Employee

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1.6K Messages

11 months ago

@user_2fdab6 That is a great question! I did check my box as well and that option is not currently appearing for me either however I am not able to locate anything confirming its permanent removal. Changing the screen saver is still an option shown here: https://www.xfinity.com/support/articles/x1-screen-saver

 

I do know that during this time of the year, we do like to make updates to features, I would be happy to check back with you at a later date to see if the article has been updated or if your option has returned if you would like.

4

user_2fdab6

Visitor

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3 Messages

Hi Amanda, Thank you for responding to my post.  As Bruce mentioned below, the link you provided is not valid (404 Error), and while the link Bruce included is valid, there is a discrepancy between the info provided therein and the actual box, as there currently doesn't seem to be an option to switch between and choose from different screen saver types.  I would appreciate if you could find out whether this option will be restored.  Looking forward to hearing back from you...

11 months ago

XfinityBenny

Official Employee

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644 Messages

@user_2fdab6 Thanks for checking, and indeed Bruce has the correct link! We didn't locate any information on this being permanent, and the options do change during the holidays. From everything we checked this is due to the season, and we'll see our options to personalize again soon. Thanks for keeping a detailed eye on things, and count on the forums for help. 

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11 months ago

0

user_2fdab6

Visitor

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3 Messages

Good to know!  I'll keep a lookout for the return of this feature and will mark it as "Accepted Answer" then...

11 months ago

0

XfinityAirelle

Official Employee

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2.1K Messages

Sounds great! We hope you have agreat day and take care. Bye for now! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 months ago

0

BruceW

Gold Problem Solver

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26K Messages

11 months ago

@XfinityAmandaB wrote: "... https://www.xfinity.com/support/articles/x1-screen-saver ...

Your link actually points to https://forums.xfinity.com/conversations/x1/different-types-of-screensavers-missing/X1%20screen%20saver%20options, which isn't valid and results in a 404 Not Found page. If you were trying to post https://www.xfinity.com/support/articles/x1-screen-saver, please fix your link!

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_rh3b61

3 Messages

11 months ago

My girls and I are so upset over the change in screen saver and how we can't chose the animal option. Our favorite time of the month was when the animals changed and seeing what cute animals they chose for the month. Very upset that this is no longer an option. We are also upset that you can only record things on your DVR for up to a year now. Why only a year? Why cant it stay until we chose to delete. Not happy with the changes xfinity. NOT HAPPY!!

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XfinityMichaelC

Official Employee

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4.1K Messages

Hey, @user_rh3b61! Thanks for reaching out to us on the forums! We certainly understand where you are coming from. We will make sure to pass this feedback along to the proper channels in hopes we can bring this back.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

user_rh3b61

3 Messages

Can you also request they change the DVR settings? We are disappointed in the fact that we can now only record things and save it for a year. It use to be able to be saved until we decided to delete it. 

11 months ago

0

XfinityAlfonso

Official Employee

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1.2K Messages

Your feedback means the world to us, @user_rh3b1. You can provide us with feedback anytime as well using our Feedback From below. This does go directly to our Corporate Headquarters for review. 

 

Send Tom Feedback

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

BSCC

New Poster

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4 Messages

11 months ago

Can you clarify if and when the “screen saver type” option will be restored as the original poster indicated? I also do not have that option and it defaults to landscapes. Landscapes are nice but prefer the animals setting.

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XfinityShawn

Official Employee

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1K Messages

@BSCC We currently don't have that information at this time unfortunately. You can use this link https://support.xfinity.com/svp-contact-form to submit any additional feedback you may want to provide on the matter. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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11 months ago

0

N2dogs

Visitor

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1 Message

11 months ago

Bring back the animal screen savers!

2

user_bme1965

1 Message

I second that motion!! 

9 months ago

0

XfinityBradM

Official Employee

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655 Messages

Hey there, @user_bme1965. One of my colleagues, @XfinityAlfonso, posted above in his reply a link that will direct you to provide feedback to our leaders so customers' voices can be heard on what features and value add-ons you'd like to see active within our services! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

9 months ago

0

podmom

Regular Visitor

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8 Messages

10 months ago

I am having the same problem! I checked again tonight 1-25-24 and still have no options! 😥

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schnappsy

Contributor

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95 Messages

10 months ago

As of today, Feb 9, 2024, I have absolutely zero screen savers to choose from a list. When the tv goes into screensaver mode, all I get is a black screen with the temp at the bottom left corner and a few barebones tips from time to time. What’s going on?

1

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XfinityKrista

Official Employee

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1.5K Messages

Hello @schnappsy, thank you for taking the time to reach out on social media.  I understand your concern with the screen saver, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

Val_the_Sergal

3 Messages

9 months ago

It is 03 / 02 / 2024. We haven't had the screensaver option since before October of last year. We have reset the box and everything. It's just gone and defaults to landscapes. I'm beginning to think they are not bringing this option back.

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bassboater

New Poster

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2 Messages

8 months ago

4-3-2024 still missing :(

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