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DulcineaLady
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Tuesday, October 10th, 2023 5:21 PM

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delay

I've seen many questions about this, but no answers. I watch "The Voice" live, via xfinity (NOT streaming), on the NBC channel. There is a game you play along with the show where you vote on a contestant after they start singing. My phone shows the voting graph, but my TV is still showing a commercial. I have no idea if there is a delay on any other channels, but this one is obvious since you play along with the live performance. I have a smart TV and a not- smart TV, the delay is on both of them. Cable box connected with coaxial cable. Watching THE VOICE as well as any other contestant/ voting competition show isn't fun anymore because of this delay and for what xfinity costs me every month, TV watching should be fun on all shows. Surely there is an easy solution to this problem.
Thanks in advance for any suggestions offered to solve this issue.

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1 year ago

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XfinityAirelle

Official Employee

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2.1K Messages

1 year ago

@DulcineaLady   Hi there! Thanks for taking the time to reach out to us. We are sorry to hear that you are having issues with the network being delayed. We have seen some reports of this, but mostly while streaming. We do not have any information as to why this is happening, but we can help troubleshoot. 

 

If you would like to do that, can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

(edited)

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DulcineaLady

New Poster

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3 Messages

@XfinityAirelle​ How do I initiate a direct message after I've signed in?

1 year ago

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XfinitySheila

Official Employee

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804 Messages

@dulcinelady

 

If you are still running into the problem please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

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