Visitor
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22 Messages
Degredation of Xfinity Service; Channels “Breaking Up”
I’m curious if anyone else has noticed a degredation of Xfinity’s cable service lately. Specifically, for about the past week or so, my family and I have noticed multiple Xfinity channels “breaking up.” We’ve obviously seen before where sometimes a cable channel will “break up” but for about the past week (almost two weeks now) it has been occurring very frequently. Here’s a video I recorded a few moments ago of the Hallmark channel on Xfinity breaking up.
It’s not isolated to one channel. So it can’t be blamed on that specific network/cable channel.
It’s not an issue with a specific tv in the house because this has been happening on all the tvs in the home.
I can only deduce that this is Xfinity and a degredation of their service.
I’ve had the Hallmark channel on for over a half hour now and it’s been breaking up the entire time.
I’m curious if anyone else has noticed this is an issue lately.
user_843513
Visitor
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1 Message
2 years ago
Yes, we've been through at least a month and a half of this--channels breaking up into unintelligible video/sound and we can't find any particular pattern. I've found recorded shows absolutely ruined (and certain channels don't give you access to previously shown episodes). Don't know who to blame it on, because there doesn't seem to be any pattern. HOWEVER, there was a third-party company installing what looks like a large fiber backbone (1.5 - 2.5 inch circumference) in out neighborhood (Flying Horse) when this started... but they've finished and the problem is still there? Is it worth it calling Xfinity support?
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1225
Contributor
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51 Messages
2 years ago
This is happening to us too the last week or two. Multiple channels on all TVs breaking up (Hallmark is one of the worst along with TVLand), stuttering, freezing, pixelating, etc. IFC won't even tune in and keeps putting up a "can't connect" error.
A crew came out to the neighborhood this afternoon to work on the hub and it helped with the pixelation but didn't fix any of the other problems. I have an appointment for a tech to come out to the house on Tuesday. We'll see.
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