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Monday, August 19th, 2024 10:01 PM

Defected box

My box is defective. I need a new one

Official Employee

 • 

1.3K Messages

3 months ago

Hey @user_ixqj01, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Video set-top box. I would be more than happy to offer my assistance looking into this further for you.

 

Could you please let us know what issues you are experiencing? Are you receiving any error codes or messages on the screen? Do you have more than one set-top box experiencing issues? 

Any additional details would be greatly appreciated to help troubleshoot any issues. 

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