rufus97's profile

Contributor

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113 Messages

Friday, January 5th, 2024 9:19 PM

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Correction to my 12/24 post about price increases

I incorrectly stated that our monthly cost would be about $30 more.  I mistakenly was including fees and taxes.  Actually, our cost will be $16.51 more a month, including fees and taxes.  Our Xfinity package increased $6 a month.  Bill says "Regular monthly charges have increased  by $15.95 as a result of service change(s) made to Xfinity package and service fees".  Well, actually it's an increase of $16.51 including fees and taxes.  Interestingly, our Xfinity package is supposedly a grandfathered plan.  When we were switching to X1 back in late September (only so we would have On-Demand), we were told we couldn't keep the grandfathered plan.  Well, we still have it, but at a higher cost.  Very unhappy "Diamond" customers.

Official Employee

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1.7K Messages

11 months ago

Thanks for the public post, our team is here happy to work with you to provide you with the options to save money on the account. We will continue to work with you over DM and thanks for your efforts on this! 

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