Visitor
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3 Messages
Comcast Xfinity Customers Let Down By Delays (AGAIN)…
Completely unacceptable!! I should not have to watch live sports in SD for the amount of money Xfinity charges me every month. It has been going on all year with NFL games, NBA games and of course I’ll look forward to it for the upcoming MLB games… 30-45 second delay is totally UNSATISFACTORY. I now have to turn off my phone to avoid spoilers or watch a SD signal. WHY?!?… I dare you to justify it or provide a reasonable explanation #XIFINITY.
I know this problem is heavily complained about and have no real answer, but I wanted to make sure my issue was recorded when there is hopefully some sort of lawsuit.
Why is the live broadcast on my cable box 45 seconds behind the Xfinity Stream app? And 1 minute behind ESPN live score updates? Friends watching games via streaming services text me game updates before I see the plays occur on my cable box.
- Xfinity is literally running a commercial during every football game this year about how their internet is so good that their streams aren't delayed
- This occurs on almost every channel. Some are more delayed than others. Local channels are affected the most. Fox right now is 45 seconds behind the Stream app
- Xfinity Box: XG1v4-A
- For comparison, I am streaming the game at the same time on my Apple TV 4k via Xfinity Stream. I am 45 seconds behind.
- I have changed out the HDMI cables, both HDMI 2.1 and HDMI 2.0 versions. I have tried different HDMI inputs on my TV
- I have done multiple system refreshes
- This has been happening for 2-3 years w/ 2 separate Xfinity boxes. It has recently gotten worse though.
Again, I ask and challenge Comcast to justify it or provide a reasonable explanation beyond knowing that, ultimately, customer dissatisfaction will not affect the bottom line of the #XIFINITY monopoly and no significant steps will be taken to correct the “known issue”.
DenverPuma
1 Message
4 months ago
Yep, it’s ridiculous now. There are TONS of threads and the Xfinity reps will act oblivious to the bigger issue and blame FCC regulations, or your setup. Can’t be my setup and is it had worked previously fine on same setup/we tried new ones and wiring/other providers don’t have this issue.
I didn’t have this issue a few years ago, so something changed in the way it’s being delivered to the boxes, or how their cloud based system is handling HD content now.
Have had techs out and one finally admitted it’s a new Xfinity service issue they were told about and to stay quiet as possible.
Might be time to move on from Xfinity.
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user_e3c854
Contributor
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36 Messages
3 months ago
Simple explanation. They don’t care. There’s no reason they should even have SD channels since virtually everyone has an HD TV. What they should be concentrating on is establishing 4K channels since 2/3rd of American households have at least one of those according to the IMDB.
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user_xvpn5a
2 Messages
26 days ago
Xfinity is doing nothing to address this. I’m watching the Celtics-Heat game and I am multiple MINUTES behind. I’ve reached out about this exact issue numerous times and still nothing. There are dozens of posts about this exact issue on these forums and Reddit but Xfinity just repeatedly gives the same bogus responses then closes the threads. Cannot wait to switch to literally any other provider at this point.
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