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CookieJones
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Monday, July 14th, 2025

Comcast sent us XG2v2 boxes. Are these DVRs?

Our "pre-X1" equipment includes 3 DVRs, but when Comcast sent the new X1 equipment, they gave us only 2 XG2v2 boxes and a bunch of DTAs. There is no "record" button anywhere.  Is the XG2v2 a DVR?  

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2 months ago

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XfinityPeterH

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2 months ago

 

CookieJones The Xfinity XG2v2 is not a DVR. It is a non-DVR companion box that works alongside a primary DVR unit. Our team is here for you and will be happy to investigate your account and provide the correct resolution for you. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

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  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
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  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

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