Contributor
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687 Messages
cloud NFL
Year 2 of [Edited: Language] cloud versions of recorded NFL games...If you are forcing us to watch this way,
the least you could do is fix it so that when you use the 30 second skip, it DOESN'T revert back to the beginning of the game!
user_6423da
Contributor
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28 Messages
3 days ago
I've been following the posts on this problem since the beginning and am as frustrated as the rest of the people who post.
Something very interesting happened yesterday when I was watching the playback of the 49'ers game. Sometime in the second half the playback jumped back about a minute and then continued. Later when I went to skip thru commercials the playback was no longer from the cloud. The cloud icon was gone and 30 second skip worked as it should with playback from the local disk for the remainder of the game. This tells me the even though Comcast forces playback from the cloud the game is still being recorded to the local disk. So it seems to me that it would be very easy to provide a preference option to select the source of playback - Local or Cloud.
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XfinityFrank
Official Employee
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1.7K Messages
2 days ago
Hi there, @tbill1! Thanks for reaching out to us here on the Community Forum. Sorry to hear about the trouble. Is the skip not working correctly on all games? Also, do you have issues like this with recordings of other programs?
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user_6423da
Contributor
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28 Messages
1 day ago
Frank - the issue is that Comcast chooses to playback ALL NFL recordings from the Cloud even if the customer has a DVR set top box. We pay a premium for that DVR service and DO NOT want NFL games played back from the Cloud. We are asking for Comcast to play back NFL games from the local DVR which was the norm before the 2024 - 2025 season.
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