cloud dvr jumps back to zero wrongly

Why does my DVR randomly jump back to zero during NFL (and now NBA) games? It's terrible having to remember where you are on the DVR constantly while trying to enjoy an NFL/NBA game! It's terrible and may cost you my business! How do I make it stop?

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tbill1

Contributor

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698 Messages

8 days ago

If you are waiting for an explanation why they are forcing NFL games to the Cloud for the last 2 years,

and now the NBA, good luck- It's a BIG SECRET. The jumping back to the beginning must have happened

5 times today for me.

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XfinityBrianH

Official Employee

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1.8K Messages

6 days ago

tiredntrue Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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tbill1

Contributor

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698 Messages

@XfinityBrianH Please be kind enough, after tiredntrue replies to you, by

posting your solution to this most irritating problem with Cloud Pro sports recordings

forced upon us- even though we have DVRs with hard drives.

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6 days ago

XfinityJeniece

Official Employee

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3.6K Messages

Hey there, @tbill1, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to help you with troubleshooting issues with your DVR. Are you only having issues with games or with other programs too?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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tiredntrue

Contributor

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22 Messages

@XfinityBrianH Please provide a link that I can click on to DM you. The instructions you provided were for someone using a phone where I am a senior and pretty much exclusively use my PC for all things internet related, so unfortunately your instructions were not useful to me, but we'll keep trying. Thanks.

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6 days ago

0

XfinityJohnG

Official Employee

•

2.3K Messages

Thank you for reaching back out. To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

0

tbill1

Contributor

•

698 Messages

@XfinityJeniece There is NOT a problem with my DVR or the other customers with hard drive DVRs that have the exact same problem.

I have a hard drive in my DVR and only have had Cloud recordings for the last 2 years for NFL games on any channel

a game is on and this year Comcast is doing this with NBA games as well. I record a game so that I can go through

it fast. Because it is a Cloud recording, there is a flaw that randomly resets the game to the beginning as you skip forward. So if you want

to help, please give an explanation why NFL games and NBA games only result in Cloud recordings. Based on non answers

for the last 2 years, I assume my request will be ignored. Any other sporting event I record are DVR recordings and play

back perfectly.

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5 days ago

0

tiredntrue

Contributor

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22 Messages

18 hours ago

I just got an email asking me to mark a reply as the "accepted solution". Why would I do that? Watching NFL today was as bad as ever. You can't just relax and enjoy the game, you have to constantly remember where in the recording you are for when it randomly jumps back to zero. I did as asked and sent a DM days ago but never received any kind of reply, there or here. Give me a solution and I'll acknowledge it -- thanks.

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X1

tiredntrue

cloud dvr jumps back to zero wrongly

tbill1

XfinityBrianH

tbill1

XfinityJeniece

tiredntrue

XfinityJohnG

tbill1

tiredntrue

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