Laneyny's profile

Contributor

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35 Messages

Sunday, November 3rd, 2024 4:09 PM

Clock time is behind affecting recorded shows

For the last month or so, the X1 clock is 1 min behind, so my recorded shows start and end times are off.  I have to extend every show manually that I record because I miss the endings.  It’s really annoying.  
I was hoping when Daylight Savings Time happened, it might fix clock by accident.  Nope.

Can this be fixed on our end because it hasn’t been fixed on Comcast’s end.  

Official Employee

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1.9K Messages

1 month ago

 

Laneyny, Hi there! Thanks for reaching out. I can understand how annoying it is to have those end times off. I am so sorry to learn about this experience and the inconvenience that this has caused you. You've reached the right place. We are a team of specialized experts who are dedicated to resolving recording issues such as this over social media. We can help. To help change the end times of recordings, here is a great link to view the details more easily here. Please let me know if this helps.

 

Contributor

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35 Messages

Hi, 

I appreciate the answer and suggestion/link.  I currently manually extend each shows endings, which I said in my question.  
But why is it not possible for Comcast to have the correct time on our cable boxes.  Its a universal time. 
or can we change the time on OUR end? 

Official Employee

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1.7K Messages

Great question @Laneyny! The time should be universal. Could you please restart the box by:


Pressing the A button on your remote control to access the Help menu.


Press the OK button to select the Restart tile.


Press the OK button again to select Restart.


It may take a few moments for the TV Box to restart.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Contributor

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35 Messages

Thanks.  I will try that again.  Tried it a couple weeks ago for  another reason, and it didn’t fix it. 

Official Employee

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1.1K Messages

Good afternoon

@Laneyny I am checking in to see if you were able to try the above steps to resolve your clock concerns. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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35 Messages

1 month ago

Didn’t fix the time. It’s still a min behind. 

Official Employee

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2.5K Messages

Thanks for confirming Laneyny. Sorry to hear you are still having the same issue. Have you tried any other troubleshooting steps already?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

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35 Messages

I’m not sure what else to try regarding having clock moves 1 min ahead to the correct time.

Official Employee

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2.3K Messages

We are glad to further help, Laneyny! We ask about any steps you may have taken so you are not repeating the same steps. In the X1 settings, under Device settings and Mange your time and measurement preferences, there is a 12 and 24 hour clock. If you toggle that to 24 hours then back to 12 hours, does it update the time to the correct minute?

There is also a System Refresh signal. You can just say that to the remote and it will bring it up on the screen. That resets the connection into our systems and may also help. That one will cause all of your service to act up or go offline for up to 15 minutes. Please let me know if either of these steps help or if the problem persists. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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