Clock time is behind affecting recorded shows

Hi, 

I appreciate the answer and suggestion/link.  I currently manually extend each shows endings, which I said in my question.  
But why is it not possible for Comcast to have the correct time on our cable boxes.  Its a universal time. 
or can we change the time on OUR end? 

Great question @Laneyny! The time should be universal. Could you please restart the box by:

Pressing the A button on your remote control to access the Help menu.

Press the OK button to select the Restart tile.

Press the OK button again to select Restart.

It may take a few moments for the TV Box to restart.

Thanks.  I will try that again.  Tried it a couple weeks ago for  another reason, and it didn’t fix it. 

Good afternoon

@Laneyny I am checking in to see if you were able to try the above steps to resolve your clock concerns. 

Thanks for confirming Laneyny. Sorry to hear you are still having the same issue. Have you tried any other troubleshooting steps already?

I’m not sure what else to try regarding having clock moves 1 min ahead to the correct time.

We are glad to further help, Laneyny! We ask about any steps you may have taken so you are not repeating the same steps. In the X1 settings, under Device settings and Mange your time and measurement preferences, there is a 12 and 24 hour clock. If you toggle that to 24 hours then back to 12 hours, does it update the time to the correct minute?

There is also a System Refresh signal. You can just say that to the remote and it will bring it up on the screen. That resets the connection into our systems and may also help. That one will cause all of your service to act up or go offline for up to 15 minutes. Please let me know if either of these steps help or if the problem persists.