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finagel
1st Reply
1st Topic

Visitor

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5 Messages

Wed, Oct 20, 2021 12:17 AM

Chrome update Version 95.0.4638.54 (Official Build) (64-bit) Breaks streaming and DVR playback from computers

Other browsers work.  Also, cleared cache and restarted computer.  Just started after chrome browser update.

Error from Chrome:

Well that didn’t go as planned...

We’re having trouble playing this recording. We checked for this program On Demand but, unfortunately, it is not available. Please try watching another program.

(Error player.recordingToVodPivotFailed)

Question

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Updated 

1 m ago

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XfinityAntoine

Official Employee

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232 Messages

1 m ago

Hey @finagel! Thanks for reaching out. Are you talking about the Xfinity Stream App? If so, what's going on exactly, are you having issues with recording and watching the recorded playback or is it just one or the other. Can you please elaborate.

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finagel

Visitor

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5 Messages

1 m ago

Wow what a canned message....  Watching Streaming or DVR content gives the above message from Google Chrome web browser.  I am a systems admin so you might want to consult a t2 or t3 engineer for an update if this is a wide spread issue.

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XfinityAaron

Official Employee

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356 Messages

I am very sorry to hear that and thank you for clarifying everything for me. Let's get your account pulled up so we can start digging deeper into your issue. Please send me a direct message with your first and last name, along with your complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.   

Here are detailed steps to direct message us:  

  • Click "Sign In" if necessary 
  • Click the direct message icon
  • Click the "New message" (pencil and paper) icon 
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
  • Type your message in the text area near the bottom of the window 
  • Press Enter to send your message 
I am an Official Xfinity Employee.
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1 m ago

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user_09cf8b

Visitor

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1 Message

@finagel
did you figure out what the problem was?  Mine is doing the same thing now.  
 

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1 m ago

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XfinityKorie

Official Employee

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482 Messages

Hey there, @user_09cf8b. Our team is aware of the issues with our Stream App and Google Chrome. We are working hard to get all issues resolved. As of right now, the only work around is use a different browser. 

 

We do appreciate the patience while we get this resolved! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

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1 m ago

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