Hi @Stevejob. Thanks for making our team aware of your cable box issues. If the screen is still stuck, you may need to restart it manually. Let us know if your experience is still the same. We're here to help.
I no longer work for Comcast.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Hey there, @Rickle, thanks for reaching out. We would be happy to help with your Xfinity box issues. Have you tried using the Xfinity app in order to run through troubleshooting steps for your equipment?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
CCAshley1
Official Employee
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746 Messages
2 years ago
Hi, how can we help you today?
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Stevejob
Visitor
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1 Message
1 year ago
Black screen with Checking for updates has been on a long time.
Does this mean the box is dead?
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