Checking for updates

It says 20 seconds and a message will pop up, no message and it just keeps checking

Responses

CCAshley1

Official Employee

•

746 Messages

3 years ago

Hi, how can we help you today?

0

Stevejob

Visitor

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1 Message

3 years ago

Black screen with Checking for updates has been on a long time.

Does this mean the box is dead?

3

0

Hi @Stevejob. Thanks for making our team aware of your cable box issues. If the screen is still stuck, you may need to restart it manually. Let us know if your experience is still the same. We're here to help.

I no longer work for Comcast.

I am an Official Xfinity Employee.
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3 years ago

0

Rickle

Visitor

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2 Messages

I am experiencing the same problem. Have restarted box twice and still stuck on the “checking for updates” page.

3 years ago

0

XfinityJeniece

Official Employee

•

3K Messages

Hey there, @Rickle, thanks for reaching out. We would be happy to help with your Xfinity box issues. Have you tried using the Xfinity app in order to run through troubleshooting steps for your equipment?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

3 years ago

0

X1

user_71d28b

Checking for updates

CCAshley1

Stevejob

CCJay

Rickle

XfinityJeniece

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