Tue, Feb 15, 2022 10:27 AM
It says 20 seconds and a message will pop up, no message and it just keeps checking
3 m ago
7 m ago
Hi, how can we help you today?
6 m ago
Black screen with Checking for updates has been on a long time.
Does this mean the box is dead?
Hi @Stevejob. Thanks for making our team aware of your cable box issues. If the screen is still stuck, you may need to restart it manually. Let us know if your experience is still the same. We're here to help.
I am experiencing the same problem. Have restarted box twice and still stuck on the “checking for updates” page.
Hey there, @Rickle, thanks for reaching out. We would be happy to help with your Xfinity box issues. Have you tried using the Xfinity app in order to run through troubleshooting steps for your equipment?