U

Visitor

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1 Message

Tue, Feb 15, 2022 10:27 AM

Closed

Checking for updates

It says 20 seconds and a message will pop up, no message and it just keeps checking

Official Employee

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549 Messages

7 m ago

Hi, how can we help you today? 

Visitor

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1 Message

6 m ago

Black screen with Checking for updates has been on a long time.

Does this mean the box is dead?

XfinityJay

Official Employee

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441 Messages

Hi @Stevejob. Thanks for making our team aware of your cable box issues. If the screen is still stuck, you may need to restart it manually. Let us know if your experience is still the same. We're here to help. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

I am experiencing the same problem. Have restarted box twice and still stuck on the “checking for updates” page. 

Official Employee

 • 

892 Messages

Hey there, @Rickle, thanks for reaching out. We would be happy to help with your Xfinity box issues. Have you tried using the Xfinity app in order to run through troubleshooting steps for your equipment? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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