U

Visitor

 • 

1 Message

Tuesday, February 15th, 2022 10:27 AM

Closed

Checking for updates

It says 20 seconds and a message will pop up, no message and it just keeps checking

Official Employee

 • 

746 Messages

2 years ago

Hi, how can we help you today? 

Visitor

 • 

1 Message

1 year ago

Black screen with Checking for updates has been on a long time.

Does this mean the box is dead?

Official Employee

 • 

618 Messages

Hi @Stevejob. Thanks for making our team aware of your cable box issues. If the screen is still stuck, you may need to restart it manually. Let us know if your experience is still the same. We're here to help. 

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

2 Messages

I am experiencing the same problem. Have restarted box twice and still stuck on the “checking for updates” page. 

Official Employee

 • 

1.2K Messages

Hey there, @Rickle, thanks for reaching out. We would be happy to help with your Xfinity box issues. Have you tried using the Xfinity app in order to run through troubleshooting steps for your equipment? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here