Visitor
•
7 Messages
Channels pixelating on all tv’s. 5 techs already & no results!
Been dealing with sound interruptions & pixelating for almost 2 months! Xfinity has sent 5 techs & no results! Getting tired of getting the run-around!
Visitor
•
7 Messages
Been dealing with sound interruptions & pixelating for almost 2 months! Xfinity has sent 5 techs & no results! Getting tired of getting the run-around!
CCEthan
Official Employee
•
1.4K Messages
4 years ago
Hi, @user_31. I can understand wanting to take care of it and you are in the right place to work on it. Have you had pixelating every day on all TV boxes since 9/30? I checked everything out and the work that has been done so far had a positive impact on your signal and the current evidence points towards a nearby or area issue. There is maintenance early tomorrow to work on the area and I will check back with you here tomorrow to see if you still have the issue. If so, I have a process to elevate your issue and make sure we get it figured out. When we stay on top of issues they always get resolved and I appreciate your patience.
0
0
CCEthan
Official Employee
•
1.4K Messages
4 years ago
Hi! Can you let me know if you have problems later today?
10
0
user_TCF21
Visitor
•
1 Message
4 years ago
We just started having those problems when we got a new box about 2 weeks ago.
1
0