Visitor
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3 Messages
channel lineup
I changed my plan to the tv core plan and have my settings to only show what is free to me and it is showing all channels. How do I change that to only show what is free to me only.
Visitor
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3 Messages
I changed my plan to the tv core plan and have my settings to only show what is free to me and it is showing all channels. How do I change that to only show what is free to me only.
EG
Expert
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119.8K Messages
2 days ago
The concern is not "Home Networking" help related........... Topic moved here to the TV help section for assistance.
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XfinityCliff
Official Employee
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489 Messages
6 hours ago
Hello @unamujer7 and thank you for reaching out on our Xfinity Community forums with you concerns!
We can understand how frustrating it can be when you've updated your plan and the guide isn't reflecting only the channels included with your package.
If your "Free to Me" filter is showing all channels, try these steps:
- Press the Guide button on your remote.
- Select the Filters option and confirm Free to Me is enabled.
- Exit the guide and reopen it to refresh the channel list.
- Restart your TV Box by going to Settings then Device Settings then Power Preferences then Restart, or unplug it for about 30 seconds and plug it back in.
- After the box comes back online, check the guide again.
If you recently changed your TV package, it may also take some time for your channel lineup and guide filters to fully update across your equipment.
You can also review the channels included in your TV Core package using the https://www.xfinity.com/learn/channel-lineup-bundles to compare what should be available with what you're seeing in the guide. 😊
If you're still having difficulty after trying the steps above, please let us know here and we can continue to provide additional support and assistance.
Thanks @EG for bringing this to our attention!
(edited)
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