U

Thursday, October 5th, 2023 12:56 PM

Closed

Channel change button doesn’t work

All other buttons on remote control works but the up down channel change doesn’t work. Even got a new remote but doesn’t work on it either 

Expert

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106.9K Messages

1 year ago

The concern is not "Community Center / Guidelines" help related. Topic moved here to the proper help section for assistance. 

Official Employee

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4.1K Messages

1 year ago

Thanks for getting this moved @EG!

Hey, @user_epch6e! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are running into with the remote not being able to change the channels with the channel up and down buttons. Can you let us know what remote you are working with? xr-11, xr-15

Visitor

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1 Message

I have a xfinity remote

Visitor

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1 Message

7 months ago

I have the X15 and changing channels doesn’t work 

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