2 Messages
Channel change button doesn’t work
All other buttons on remote control works but the up down channel change doesn’t work. Even got a new remote but doesn’t work on it either
2 Messages
All other buttons on remote control works but the up down channel change doesn’t work. Even got a new remote but doesn’t work on it either
EG
Expert
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107.1K Messages
1 year ago
The concern is not "Community Center / Guidelines" help related. Topic moved here to the proper help section for assistance.
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XfinityMichaelC
Official Employee
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4.1K Messages
1 year ago
Thanks for getting this moved @EG!
Hey, @user_epch6e! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are running into with the remote not being able to change the channels with the channel up and down buttons. Can you let us know what remote you are working with? xr-11, xr-15
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jebster1
Visitor
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1 Message
8 months ago
I have the X15 and changing channels doesn’t work
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