Visitor

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3 Messages

10/25/2026 11:26 PM

Change in recorded behavior

Within the past two weeks something has changed regarding playback of recorded programs. Formerly if I set a program to record from 6 to 7PM and I started to watch that recorded program at 6:45, I could fast forward to any time that had already been recorded (e.g. 6:40PM). Now, if there is still time remaining to be recorded and I attempt to fast forward to any time, the program will always return to the start time (i.e. 6PM) and play from there. If I wait to watch the program after it is completely recorded (i.e. 7PM), then everything works as before - I can position the timeline to any point and it will start playing from there. This happens both from the web page and on the TV. This is a big annoyance. Why was this changed??

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Official Employee

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3.1K Messages

11 hours ago

Hey @user_dedc01, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you sharing your experience regarding the DVR recording and playback feature. Are you within the home when attempting playback of an in-progress recording our out of the home?

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