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stugelwahoo
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13 Messages

Saturday, July 30th, 2022 7:54 PM

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Can’t set dvr to record show or series

All my scheduled recordings seem to be recording on time. However, starting today, my DVR refuses to record a single episode or series recording. I hit record, just this episode, and then there is no error message and it does not set the recording. I have tried several different guide days and channels/shows.

Is this a known issue or if not please any suggestions, thanks.

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2 years ago

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SirLantzalot

Contributor

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36 Messages

2 years ago

Same problem here. Someone unplugged a server...

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skintime

Contributor

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279 Messages

2 years ago

Mine won't let me record from TCM HD. Trying to record American Graffiti and it comes up XRE-06027 theres a problem with dvr service. Can seem to record other channels even TCM SD but no go on TCM HD. Along with my recordings vanishing this is just another glitch I don't need. 

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user_e76bed

Visitor

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1 Message

2 years ago

We're having the same issue

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XfinityRay

Official Employee

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2.2K Messages

Thanks for letting us know that the issue is also affecting your service, @user_e76bed. Has the issue since been resolved as it has for some others in the thread or are you still unable to record? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

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stugelwahoo

Frequent Visitor

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13 Messages

2 years ago

Well my issue, specifically as described above, has resolved at least temporarily. It did so when my DVR did it’s daily purge of the deleted programs folder. So perhaps it will resolve for others in a similar fashion. 🤞🏻

(edited)

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CCDevin

Problem Solver

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735 Messages

Hi! How are you today? Thank you so much for letting us know this has been resolved. I wanted to check in with you since it’s been a couple of days. Is everything still working well and as expected?

 

 

 

I no longer work for Comcast. 

2 years ago

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stugelwahoo

Frequent Visitor

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13 Messages

Yes mine is still ok.

2 years ago

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SirLantzalot

Contributor

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36 Messages

2 years ago

Its working for me now through the website.

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