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pistolpcd
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Monday, March 4th, 2024 12:17 AM

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Can't rewind or pause live TV

I get the error message ":set-top box does not support it" when I try to rewind or pause live TV....tried pulling power cord for a few minutes and have done a bo restart and system restart thru xfinity website to no avail???

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6 months ago

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XfinityMartyR

Official Employee

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7 months ago

 

pistolpcd Thanks for reaching out! Can you provide the model number of your Xfinity X1 TV box? 

 

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pistolpcd

New Poster

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4 Messages

Model number is XG2v2-P

7 months ago

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XfinityMartyR

Official Employee

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1.3K Messages

Thank you, pistolpcd. Let's take a deeper look into your account. Please send us a direct message. 

 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

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pistolpcd

New Poster

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4 Messages

@XfinityMartyR​ still waiting for a solution?????

6 months ago

0

XfinityJanelle

Official Employee

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1.1K Messages

@pistolpcd Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

0

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