Ayz's profile

Regular Visitor

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2 Messages

Thu, Jan 21, 2021 3:00 PM

Can't record more than 2 shows at a time

Just recently started having this problem. Can't record more than 2 shows at a time. The weird thing is the show that starts an hour earlier and has no conflict with any other program also won't record since I have 2 recordings starting right after it. Any suggestions would be appreciated.

Responses

Rustyben

Expert

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24K Messages

5 m ago


@Ayz wrote:
Just recently started having this problem. Can't record more than 2 shows at a time. The weird thing is the show that starts an hour earlier and has no conflict with any other program also won't record since I have 2 recordings starting right after it. Any suggestions would be appreciated.

do yiou have a home based DVR installed and working? do you have other set top boxes?

Regular Visitor

 • 

2 Messages

5 m ago


@Rustyben wrote:

@Ayz wrote:
Just recently started having this problem. Can't record more than 2 shows at a time. The weird thing is the show that starts an hour earlier and has no conflict with any other program also won't record since I have 2 recordings starting right after it. Any suggestions would be appreciated.

do yiou have a home based DVR installed and working? do you have other set top boxes?


No. This is the only X1 box that we have. No other DVRs of any kind.

Rustyben

Expert

 • 

24K Messages

5 m ago


@Ayz wrote:

@Rustyben wrote:

@Ayz wrote:
Just recently started having this problem. Can't record more than 2 shows at a time. The weird thing is the show that starts an hour earlier and has no conflict with any other program also won't record since I have 2 recordings starting right after it. Any suggestions would be appreciated.

do yiou have a home based DVR installed and working? do you have other set top boxes?


No. This is the only X1 box that we have. No other DVRs of any kind.


on the box you have do voice command 'about'. need to know rest of line to right of "STB Version". 

Official Employee

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328 Messages

5 m ago

Hello, @Ayz, thanks for providing more details about this recording issue. I'm sorry you are not able to record more than 2 shows at once. I know that's not how the equipment should work. We can try reactivating the X1 DVR and scheduling an appointment if needed. Just send over a private message with your name and service address. If you have never sent us a PM this link can come in handy. The "Private Messenger" section at the bottom is a good reference. https://comca.st/2MQgWeD

Visitor

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1 Message

I have the exact same problem. With so many new shows it is very frustrating to miss so many shows. 

Visitor

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2 Messages

I’m having the exact same issue and just received a new X1 box a few months ago. Has anyone found a solution to this?

Official Employee

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198 Messages

Hello, I see you are having similar issues as well. We know everyone's situation is unique, and we can help you troubleshoot as well. I can understand how this sudden change would be frustrating, but we are here to help. I would love more information about your equipment. Did you have this issue before you received the new X1 box, or did it start after the swap? Do you currently rent a DVR box or use our X1 Cloud DVR service? 

Visitor

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2 Messages

I don’t recall having the issue prior to swapping boxes but I’ve mainly noticed it recently due to more shows coming back. I am currently renting an X1 DVR box. 

Official Employee

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2.4K Messages

Let's have our team pull up your account in our system. We can circle around and post a solution back here if there is one we can post. To send a private message to us: 

 


• Click the "Peer to peer chat" icon or https://comca.st/3dXOAKh
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

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