Visitor
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4 Messages
Can’t open appletv thru xfinity
I have tried 15-20 times to sign into appletv thru the xfinity app platform. I already have an Apple ID but when i try to sign in a blank screen w/ the loading wheel continues to spin and will not open the app. I’ve spent 4 hrs trying multiple attempts and a couple of hours on call w/ customer service who could not resolve the issue. Frustrated is an understatement to describe my experience. Please assist
Official Solution
CCJessie1
Retired Employee
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5.9K Messages
3 years ago
All,
Here is an interim solution provided by Apple that should help to resolve the issue. Please follow the directions below:
Please let us know if you continue to experience issues. Thank you’re your continued patience as we work to find a permanent solution.
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XfinityPaula
Official Employee
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1.4K Messages
3 years ago
@user_4b59df Hello and thank you for reaching out for help. I can understand your frustration and I would love to help resolve the trouble with accessing appleTV. If you could please send me a direct message with your name, service address and apple TV ID. I will open an investigation to help resolve the trouble. Thank you!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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CCJessie1
Retired Employee
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5.9K Messages
3 years ago
All,
We apologize for any customer experiencing issues accessing Apple TV+ through their Xfinity equipment. We are actively investigating this issue. If you would like to assist us with diagnosing and helping to resolve the issue, can you please send your Apple ID to me via a direct message? To send a direct message:
Thank you in advance for your assistance.
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Rgoldy27
Visitor
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2 Messages
3 years ago
Could not login to Apple TV through Xfinity at all on July 25 2022. Experiencing the “loop” problem again on all tvs. Fine on my apple device so it is definitely an Xfinity issue. What’s the resolution and timing? Why does this happen intermittently? It needs to be fixed. Using xi6 boxes. Xb5 x1 modem.
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Rgoldy27
Visitor
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2 Messages
3 years ago
On July 25th could not login to Apple TV on any of my Xfinity devices. Experiencing the loop issue. Why? When will this be resolved. Called in to customer support and the last 5 callers all had the same issue. It’s an Xfinity issue. Resolution? When? [Edited: "Language"]
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